Alliant Credit Union - Corporate Headquarters E Touhy Ave, Chicago

Alliant Credit Union - Corporate Headquarters Reviews

• D

  Daphne Douglas
  1

  I’ve been banking with Alliant for some years now. They seem to be the worst at most things they do, from loan rates to online banking security. It would appear that institutions that brag about being #1 are in fact #last. It’s very frustrating. I can provide specific examples if Alliant chooses to challenge these remarks.

  Response from the owner

  Hello Daphne. Thank you for taking the time to share your review. We value our members’ feedback and apologize for any frustration. Our team will reach out to you directly to address these concerns. Thank you.

• J

  John Burk
  2

  What a nightmare it is to get any customer service out of this bank! I used them for an RV loan and every interaction has been unpleasant to downright frustrating. I have a joint account, but any time my wife calls in they make me get on the phone. Anytime I call, they want to know the info on the joint account holder. I sent a large wire transfer from my bank to pay off my note, then called to follow up on it. Instead of applying to the loan, they deposited the payment into my account! I asked them to apply to the loan please, and they said they are going to hold it for 5 days (even though it is a wire transfer)! So much for making the deadline on a 10-day payoff!

• D

  Damien
  5

  Refinanced my car at an excellent rate, bought a new car with a great rate, and opened a 0% APR with no transfer fee credit card all with one credit pull. The process was easy and completed almost entirely by email. If you can provide the loan documents immediately the funds are available same day.

• R

  Rebecca Plascencia
  1

  Save yourself a headache and take your money elsewhere. Each time you call member service, you will be advised a different answer. Finally, after getting 3 different answers from 3 different representatives...I was not a happy camper. Unfortunately, with Alliant...if you upset the member service rep, they will sabotage your account. They reported my debit card as lost and I was left with no access to money until a new debit card could be ordered. Needless to say, I will not be ordering a new card and will take my money elsewhere. I was a member for over 3 years and feel terrible that it came to this. I had even transferred credit cards and checking into this credit union and it will certainly be a hassle to rid myself of them. But well worth it.

  Response from the owner

  Hi Rebecca, we're sorry for the frustration and we do take this seriously. We've sent your comments to our management team. They are looking into the situation, and someone will reach out to you directly. Thank you.

• Q

  QX Roper-Sirvent
  1

  Within less than two months of joining Alliant, I somehow accumulated over $700 in fees for purchases that were declined and not covered by overdraft. I attempted to resolve this because it completely blew my mind, but essentially money that was being deposited into the account was put on hold for a random length of time and sometimes it would show up as part of my balance and sometimes it wouldn’t. Vendors would retry payment after rejection and long story short, Alliant just took advantage and made a cruel profit. I’m not irresponsible with money nor was I attempting to pay for things that couldn’t be covered by the balance. I have to not only report them to the better business bureau but now I’m looking at legal options as I have seen class action law suits filed against them.

  Response from the owner

  Thank you for your feedback, Quintin. We've received your email detailing your concerns and will respond back to you through that communication.

• R

  R.I. Mar
  1

  terrible company with grossly incompetent personnel who cannot explain their own numbers but will increase your monthly mortgage payments and ignore your requests to provide details. they can withdraw double of the monthly payment from your bank without telling you. if you send the payments with checks, they will hold it back and apply after the due date to charge you late fees. HORRIBLE company. stay away. if your mortgage broker suggests this company for mortgage, FIRE your broker.

  Response from the owner

  Hello. We are very sorry to hear this and would be happy to research this further. Please email us your best contact information to [email protected]. Thank you.

• B

  Ben Nicholas
  1

  DO NOT USE THIS CREDIT UNION!! I've been a customer for three years. I've had a car loan, credit card, savings account, and checking account with Alliant Credit Union and I'm extremely disappointed in the service they provide. First, they close all branches except for Illinois which means good luck getting a hold of someone on the phone. The hold time is usually 5+ min. Then when someone finally answers if it's a weekend they can't help you activate a card or answer most of your questions since they state there main customer service center is closed until Monday. They also don't take cash at any branches, they give you different answers about your banking needs each time you call, and overall they never resolve your problems. I'll be calling on Monday to close all of my accounts!

• Q

  Q WLL
  4

  They should be ashamed of how they are conducting business. No return phone calls or emails if you applied for loan. I worked with 3 different officers same thing. Emails stating they will send documents and nothing. I will be filing a complaint because this is unacceptable and I don't want to be a part of a business who conducts themselves this way. UPDATE: After speaking with a manager he took care of the issues and made sure everything was handled. He also apologized for the way my services were previously handled. As of now, everything is going smoothly no issues at all. Only fair to update the review but credit goes to him.

  Response from the owner

  We're sorry to hear that you haven't had a good experience. Please contact us at [email protected] with additional information so that we can look into this for you.

• M

  Manny H
  1

  They really went to far this time! From the beginning I always had problems with them. They put a force placed insurance of $5000 because I supposedly never provided proof of insurance. I faxed it to them twice. On top of that most it not all of the time I was never able to log in to my account as it was breached and supposedly my account was missing information. The last thing they did was my loan was paid in full and they still managed to take out another $600 payment and all they said was they couldn’t help.

• B

  Brad Leopold
  2

  Just joined the credit union last month with an auto loan. After sending in all the papers and getting the title sent over from preivous lienholder, I get a call in my voicemail on August 29th from Alliant saying that it looks like the sales tax was already paid on the car, and that it looks like they owe me money. After hearing the voicemail, I then call them to see what this is all about. I get a representative on the phone, explain that a previous person left the message, and he confirmed that I will get reimbursed. Sounded good to me. He said the deposit should hit my bank account soon, so I then wait for it. September 10th comes around. I have yet to receive the funds promised in my bank account. I decided to give Alliant a call. After explaining the situation to the customer service rep, she does a little bit of digging, and apparently couldn't find anything about it. She says that the sales tax wasn't paid, and that I won't be getting a deposit as I was previously told. That is what ticked me off. Why would they call me and tell me I was going to be getting a reimbursement on sales tax that they said had been already paid? So basically I've been waiting for a deposit in my savings account that was never going to be there, and wasted my time calling them about this. Definitely not having a good start with them.