Windy City Jewelry & Loan W Howard St, Evanston

Windy City Jewelry & Loan Reviews

• A

  Alic Ortega
  1

  Came in today and was told it was too close to closing time. Website said 4 not 3:50. Staff said come back tomorrow. How about never. I understand the time it takes to look stuff up but it was one item. And the look I got when I walked in - like how dare I walk in 10 minutes before closing. Needed help for Monday morning but shunned from even being able to give you my business. Thanks for nothing- hope this one star helps. Hate having to do this to a local spot but is what it is. Never again.

  Response from the owner

  Alic, thanks for the review, even if it was below standards for us. I reviewed the video/audio of the incident, and WE OWE YOU AN APOLOGY. We were wrong to tell you that we were closing in a few minutes and would you please come back. We are here for every customer, and yes, we have posted hours for a reason, we should have taken the time to service you and meet or exceed your needs. On behalf of everyone who works here, and I have spoken to the employee involved, and I assure you this will never happen again. I apologize on behalf of the store and wish you would give us another chance. I guarantee we will do much better. We learn from our mistakes, but we correct our mistakes immediately. Again, sorry, and if you wish to discuss this further, or if there is anything I can do to have you try us again, please reach out to me direct at [email protected].

• c

  catherine olivares
  5

  I was just in here from my broken gold jewelry thinking Mayne it was not going to be worth much, but boy! Moses really most definitely turned my day around. I was short on ny utility bill and he went above and beyond in customer service as well as making me feel very confident that my gold scraps of jewelry was of value. I was think I'm not gonna get much at all but a few dollars and BOOM he hit me with the double digits! Thanks so much Moses I very much appreciate your grand service and for anyone who has ANY broken hold laying around, Moses it your go to guy! Thanks again!! Catherine

  Response from the owner

  Thanks Catherine! We are happy that you are happy! Please tell your friends that when they need our services, we are happy to help! Thanks again!

• E

  Eric Jepson
  5

  They're very helpful supportive and very great and kind they were understanding of our situations and they helped us we sold a Mongoose bike for $160 when it was supposed to be like who knows like it was just f****** great they were very kind and happy and they were very kind and supportive like I said so thank you

  Response from the owner

  Our pleasure Eric…. Come back anytime and please tell your friends! We are here to help our customers and it shows in reviews like your! Thanks again.

• T

  Tegest Enyew
  5

  They are very friendly and fast. Me and my husband had wonderful experience with Windy City Customerservice people, even if it was our first time visit. We went to sell some old jewelry and we saw pretty gold and different items especially couples and engagement rings. If you have plan for buying jewelry, you can consider this great place.

  Response from the owner

  Thanks for the great feedback! We are happy to assist you anytime!

• B

  Brittana Ferguson
  5

  I’m a current customer here and the receptionist woman there and the manager are both amazing , very detailed , I didn’t have to ask about anything they were already showing me how everything works etc , I will be a permanent customer from professionalism and cleanliness alone ✨

  Response from the owner

  Thank you for the awesome feedback. I will pass on your kind words to both those people. If you need anything, please let me know….Bruno

• s

  shane pratt
  5

  These guys have been nothing but fair and kind, understanding, thoughtful and flexible. Moses is a terrific guy, his empathy and compassion is far and few between, sometimes you just know real when you see it, Moses is one of those guys. Everybody there seems really nice but his uplifting spirit during difficult times is second to none. I wish all customer service representatives conducted themselves the way he does. Thank You, Moses! -Shane

  Response from the owner

  Thanks for the kind review!-Moses

• A

  Amteh Zaya
  5

  I went in there today for the first time and Moses provided excellent customer service and i will be a returning customer

  Response from the owner

  Awesome! We will always try to met your needs! Moses is always available for anything that you might need in the future!

• D

  David Yang
  5

  First time at a pawn shop. Experience was surprisingly pleasant. Both employees were patient and nice, as they needed to make sure my dslr was working properly as they were charging the battery. Went to 2 other pawn shops prior, am glad they were closed for extended Thanksgiving holiday. Highly recommend this location from my experience

  Response from the owner

  Thanks David! We strive for top customer service and happy customers with every transaction. Please visit again!

• D

  Dell Durakovic
  5

  I love this place, they're the best at what they do!

  Response from the owner

  Thanks Dell! We appreciate you and your business!

• V

  Vince G
  5

  The manager Jr here really knows how to help out the customers. He helped me make some custom earrings for my girl, definitely went above and beyond and I will be back. Thanks again

  Response from the owner

  Thanks for the great review! Please let us know if you need anything when you come back to our store.