Air Academy Federal Credit Union 3rd St, Monument

Air Academy Federal Credit Union Reviews

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  Elizabeth Robinove
  5

  Jess, Jayson, Sage, Tyler, & Whitney are always amazing. They are courteous, professional, and always helpful. I love walking into the Monument branch, where I am greeted warmly and helped promptly!

  Response from the owner

  Hi Elizabeth, Thank you for taking time to leave a 5-star review for our team at the Monument branch! We know your time is valuable, so we truly appreciate you sparing a few minutes to share your kind feedback with us. We look forward to the many opportunities to serve you in the future! Sincerely, Kira Schubert Marketing Manager

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  Anna Walsh
  5

  I have been banking here for 18 years. Have also had a few mortgages and HELOC and auto loans. I have also purchased their auto warranty policies and use them! Unbelievable value with no hidden fees. Their prices are incredibly competitive! Have great fun incentives on their checking accounts. And the people are incredible! A shout out to Matt Steen for being the best mortgage guy in Colorado.

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  Tracy Ricke
  1

  I don't bank here ....and won't. Just needed to cash a check on one of THEIR customers. Had to create a "nonmember profile" and wait for branch manager Whitney's approval. Took 20 minutes.

  Response from the owner

  Hi Tracy, I am sorry you had a frustrating experience at AAFCU. Our branch manager acted appropriately in following organizational procedures. These procedures are in place to protect all parties involved in the transaction. We strive to deliver prompt and efficient service in every interaction, so I have sent your comments on to the Operations Manager who oversees our branch locations to see if there are opportunities to improve or streamline any processes. If you have any questions, or if I can be of additional assistance, please contact me at [email protected]. Sincerely, Kira Schubert Marketing Manager

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  April G
  3

  The staff here is unbelievably friendly, but if you are doing business through the co-op, go to your bank. They have multiple holds for different times for 1 check. I'm sure it's probably protocol, but if you need your money, skip this convenience. My paycheck is slowing being released to me in small chunks, we can't pay our bills on time this month, we can't pay our car payment, I can't go grocery shopping, and we can't buy Christmas presents like we wanted this weekend. These holds were never explained to me when I made my deposit, it has truly impacted our lives negatively for simple convenience. Goodness knows when we'll receive our money, hopefully we have no emergencies come up.

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  Lexi Joska
  1

  Tl:dr AAFCU will raise your payments without informing you. Had a car loan through this company for less than a yeah. Have had to call them every month so far because of the low quality of their app and other issues. The latest one was them throwing me on their own insurance program without telling me, almost doubling my car payment. Also I already had insurance and again no one informed me. Also there employees are very unknowledgable and rude ( I went in for an app issue and the guy helping me was convinced before even really talking to me that it was all just user error) and customer service usually has to call you back because they have to “ask someone.” If you have the choice to finance through this bank, don’t. I have full intention of refinancing with a more reliable bank after I move.

  Response from the owner

  Hi Lexi, I am sorry for your frustration. It sounds like you were able to speak directly with our Chief Lending Officer and he was able to get things resolved for you. If you have any other concerns, please feel free to contact me at [email protected]. Thank you, Kira Schubert, Marketing Manager.

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  c guy
  5

  I have been with this credit union since 1965 - when my parents opened an account for me. They have always maintained a professional and friendly environment when I have had dealings with them. Just opened an account for my grandson. Love the employees who work here.

  Response from the owner

  Hi c guy, Thank you for allowing AAFCU to serve you and your family for over 50 years! We are so happy you feel we have earned a 5-star rating and appreciate your kind comments! We look forward to serving you and your family in the future! Sincerely, Kira Schubert, Marketing Manager

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  Jeffrey Porter
  1

  The credit union sold me a terrible extended car warranty, I paid almost $2,000 for the protection of the warranty, and the warranty company refused to cover anything that went wrong with my car. I financed three cars through AAFCU. When their warranty company refused to pay for items that were clearly covered, AAFCU did not help me or back me when I needed them the most. They lost, what would have been, a life-long customer.

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  Leigh Ann Shields
  5

  Friendly and efficient staff. Management always finds a solution. Thanks for taking care of us for 40 years.

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  Hannah Soukup
  4

  Very friendly staff, I use them as part of shared branching - I'm not a member.