ACPE Federal Credit Union Grand Ave, Laramie

ACPE Federal Credit Union Reviews

• M

  Matthew Durkee
  1

  Online banking sucks. I've had problems 4 to 5 time on payday in the last year alone. Not sure what good online baking is if you can't use the webpage?

• m

  mark white
  5

  I've been a loyal customer and have had an account with A.C.P.E. for over 30 years. I have had next too no problems with them. They have great staff and are more than willing to help with just about anything. If you don't come in with an attitude they are very easy to get along with.

  Response from the owner

  Thank you Mark! We appreciate your business and kind feedback!

• B

  Bree Gonzales
  1

  I thought bankers were supposed to be more professional and friendly. I just had Joe yelling and cussing at me in the parking lot of ACPE when I had voluntarily surrendered my vehicle. I had cleaned it out(just not detailed) and it wasnt good enough for him. He then went on to yell that my credit will be more trashed than it was going to because he will make sure he ruins it more. Never ever go to this bank. You will get unprofessionals yelling at you for anything they don’t like. This bank needs to be shut down

• T

  Tom D
  2

  Night and day experiences going in and using their 'new technology' mobile app.... The people here generally are always friendly with a smile on their face and more than willing to help. I have been doing business here for many many years, and was always happy to do so. I never had a single problem going in to the brick and mortar building to get my banking done. Sadly, I am now rethinking my long standing relationship with this establishment. DO NOT TRUST THE MOBILE APP. Seriously, it cost me money attempting to use a direct deposit on a check due to no fault of my own. The app refuses to accept it, and due to the instructions it now has 'electronic deposit only' written on it - making me unable to deposit it anywhere else. They refused to help fix the situation and acted like it was my problem. Truly unacceptable for this day and age. I understand that technology can cause such hiccups, but I attempted to fix the situation to the best of my ability. Emailing a picture of the check should fix this problem if the app refuses to do so. NOPE. They claim the only solution is to 'mail it in', or come in in person - both of which will just run into other problems due to how they specifically made me endorse it. From 'instant deposit' to ... well, perhaps sometime deposit if we can ever get this figured out... If I do all the work to fix their mistake that is. Being hundreds of miles away currently, I could have set up another account at another bank and had this taken care of in less time than any of the proposed "solutions".... HOWEVER that isn't an option due to their required endorsement system. Extremely unimpressed and disappointed. I would be happy to change this review, if they went to any effort to fix the problems they created.

• J

  Jessica Robinson
  5

  We needed a bank when we went to Laramie. I had Wells Fargo and was sick of fees, so I switched to ACPE. They charged me no fees other than for a cashier check. The staff was very friendly and helpful whenever I came in. I felt secure with them. This is a bank I would highly recommend if you are staying in Laramie.

• j

  james martens
  5

  I’ve done three vehicle loans through them and they are absolutely the easiest bank to deal with on approvals and quick turn around. Can’t say enough about how great they are.

  Response from the owner

  Thank you James! We appreciate your business and kind feedback!

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  Tammy Mac
  5

  I love this place and have been with them over 10 years. They always give great advice on loans.

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  Tonjia Lascano
  1

  All the previous reviews say it all about this financial institution. Never have I been so humiliated by a Bank good thing there are several others to choose from.

• K

  Kay Ryerson
  4

  For the most part very professional and honest environment.

  Response from the owner

  Thank you for your review, Katelyn!

• N

  Nicole Sherwood
  5

  Over a decade of great service. Incredibly helpful and flexible for your financial needs.