ACE Cash Express TX, Lewisville

ACE Cash Express Reviews

• E

  E Deon F
  5

  Ace Great Service, Fast Friendly and Convenient every time I come in. Thanks

  Response from the owner

  Hi E, thanks for stopping by! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! We look forward to your next visit - and don’t forget, we offer money orders and bill pay services, too.

• W

  Wayne Jefferson
  5

  Kayle'Ana had great customer service and was very professional with everything...

  Response from the owner

  We can’t thank you enough for being an ACE Cash Express consumer. On behalf of the team at 1302 S TX-121 BUS Ste B, it’s our pleasure to serve you!

• V

  Victor Gonzales
  5

  Starting off by saying this location is spotless and that speaks how safe this place is especially in the Pandemic we are in. A staff named Ivan that works here goes above and beyond for each customer. I was frustrated with options of forms and trying to fill it out and needed help, he turned my day around! Thank you for the professionalism and positivity! I highly recommend this location!

  Response from the owner

  Thank you for taking the time to provide such positive feedback about your experience, Victor. It makes us happy to hear that [ACE employee] went above and beyond to assist you. Consider checking out the other products and services we offer next time, including MoneyGram money orders!

• T

  Tatianna Brown
  5

  Kayleana was very nice and helpful she gave great customer service

  Response from the owner

  Thanks so much for taking the time to leave us this terrific review, Tatianna! This is the feedback that we love to hear. Please come back to visit our associates at 1302 S TX-121 BUS Ste B for check cashing or money transfers soon!

• N

  NG Solo
  5

  Ivan was amazing! He made it easy and comfortable for me to understand the process and what I needed.

  Response from the owner

  Thank you so much for taking the time to leave us this kind review, NG! We value and appreciate you for being an ACE consumer.

• T

  Trademarktraviz TNP
  1

  Bad service. Rude associates. Inconvenient cleaning caused me to spend an extra 20 min at the shop

  Response from the owner

  Thank you for your feedback, Trademarktraviz. At ACE, we strive to provide outstanding service, and we apologize that your experience didn’t reflect a high level of quality service. We’d like to discuss your feedback further and ensure this issue is addressed. Please contact [email protected], and the Regional Vice President over this store location will respond to you as soon as possible. Thank you!

• N

  Nalston Beckford
  5

  Very professional, smiled, very knowledgeable and attention to detail.

  Response from the owner

  Your review made our day! Thank you for visiting our ACE Cash Express store at 1302 S TX-121 BUS Ste B! We strive to provide a 5-star experience, and we’re happy to hear that we achieved that.

• A

  Alondra Arce
  5

  I go into this location a couple times per month and I am always received with great and speedy service. Ivan is always helpful and ready to assist, location is clean and tidy.

  Response from the owner

  At ACE, we work hard to make things easy for our consumers, and we’re happy to hear that you were pleased with our financial services. Thank you for being a loyal consumer, Alondra. Come back and visit our ACE store at 1302 S TX-121 BUS Ste B soon!

• R

  Rochelle Morales
  5

  This place is awesome! Love Ivan! He’s so helpful and knowledgeable! One person does make a difference!

  Response from the owner

  Hi Rochelle, thanks for making our day with this awesome review! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 1302 S TX-121 BUS Ste B again soon – we’re here to help!

• R

  Randall Nugent
  1

  John likes to sit in back with feet up playing games on phone and ignores customers and makes them wait a few minutes until he’s ready to help them. I’ve never had a problem with any other employee at this location. Anytime it’s him there’s always attitude and causes my checks to get flagged and no longer able to cash because of that. Will be finding a new place to take my checks.

  Response from the owner

  Randall, we sincerely apologize about your recent experience at our ACE store in Lewisville. If possible, we would love an opportunity to make things right. Please email us at [email protected], so the Regional Vice President can discuss your feedback further. Thank you for being an ACE consumer!