ACE Cash Express S Us Hwy, Casselberry

ACE Cash Express Reviews

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  brian riley
  5

  Ana is the greatest employee that you all have!! I think she is a asset to your company and always very cheerful and courteous!! We have been a customer with ace cash express for a long time and she has always been very helpful with our needs!!

  Response from the owner

  Thanks so much for taking the time to leave us this terrific review, brian! This is the feedback that we love to hear. Please come back to visit our associates at 3385 Highway 17 92 Ste 205 soon!

• T

  Tim Nelson
  1

  I had a horrible experience where they did even do anything for me. She almost accidentally voided a 1000 dollar check and told me I had to wait 30 minutes to get an answer. I asked for my check back because I could deposit it in my bank and pay late fees the next day for the cash I would have had if she hadn't wasted so much time. She said she had to call her boss to see if she could give me my check back. This made me very upset. Later that evening I had to email and call my accountant for over an hour to explain everything. And then they emailed me at least 5 times asking for a review so here it is.

  Response from the owner

  Tim, we sincerely apologize about your recent experience at our ACE store in Casselberry. If possible, we would love an opportunity to make things right. Please email us at [email protected], so the Regional Vice President can discuss your feedback further. Thank you for being an ACE consumer!

• C

  China Jackson
  5

  Awesome job always the absolute friendly person I only really like Ana I wish I could be more like her

  Response from the owner

  Your review made our day! Thank you for visiting our ACE Cash Express store at 3385 Highway 17 92 Ste 205! We strive to provide a 5-star experience, and we’re happy to hear that we achieved that.

• E

  Emmett` Ward
  5

  Ana Rodriguez was very helpful in teaching the new paperless procedure to my wife.

  Response from the owner

  What great feedback! At ACE, we are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal consumer, Emmett`.

• A

  Andrew Ridenour
  1

  we came to cash a treasurer's check for my grandmother and we sat here for 30 min waiting for "approval" from her supervisor after speaking with her supervisor she had to contact someone else which was another 20 min wait. Than she had to contact the bank that issued the check to "verify" the check. they should remove check cashing from their options of service because clearly they are inefficient at it. The lady then had my grandmother give her personal information over the phone through speaker phone so everyone In the store could hear her. I mean seriously I cant imagine what happens to elderly people that come in here with no one to help them stay secure. I'm baffled by how ACE does business.

  Response from the owner

  Hi Andrew, thanks for making our day with this awesome review about your check cashing experience! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 3385 Highway 17 92 Ste 205 again soon – we’re here to help!

• J

  Julia Gingras
  5

  Ms.Ana is really great I brought in a pay check I have gotten paid from my job that was barely legible and I had just went to amscot and also Walmart they both couldn’t do anything for me I came here and spoke with Ana and she some how worked it out and I got paid THANK YOU MS.ANA❤️

  Response from the owner

  Hi Julia, thanks for making our day with this awesome review about your check cashing experience! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 3385 Highway 17 92 Ste 205 again soon – we’re here to help!

• K

  Kenny Jordan
  5

  Very good person. Ana always gives 100%. Makes me come back all the time.

  Response from the owner

  Your review made our day! Thank you for visiting our ACE Cash Express store at 3385 Highway 17 92 Ste 205! We strive to provide a 5-star experience, and we’re happy to hear that we achieved that.

• W

  Wayne Van Wie
  5

  Ms. Anna is the Best Employee that Ace check cashing in Longwood Has!!!!! No offense to any other employees at Ace.. It's just Ms. Anna has always been here when I come in to make a payment or load my card.... Always Helpful, polite, and Always has the answers I need... Ms. Anna Rocks Thank You Anna!!!!

  Response from the owner

  Hi Wayne, thanks for making our day with this awesome review about your check cashing experience! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 3385 Highway 17 92 Ste 205 again soon – we’re here to help!

• J

  John Santos
  5

  The lady was extremely helpful and knowledgeable. I needed to cash a check I could not deposit in my bank (Govt check) and she looked up my profile and did everything professionally and with a smile. I highly recommend this location and Ace to others

  Response from the owner

  We’re glad that we could help you ACE the day with your check cashing, John! Thank you for being our consumer and for telling us about your positive experience at our store in Casselberry. We look forward to your next visit - and don’t forget we offer bill pay and money transfer services, too.

• D

  Debbie Lee
  5

  Every time I walk in this place everyone greets you with a hello or a good morning. The customer service here is great and the staff is very polite. Keep being courteous to your customers and they will come back. Thank you for all that you do for your customers each and every day.

  Response from the owner

  Hi Debbie, thanks for stopping by! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! We look forward to your next visit - and don’t forget we offer check cashing and bill pay services, too.