AutoPayPlus N Magnolia Ave, Orlando

AutoPayPlus Reviews

• R

  Randy Shinew
  5

  Denise was very kind, quite helpful and very pleasant. She handled everything perfectly.

  Response from the owner

  Hi Randy! Thank you for your kind review of the service you received from Denise today. We are thrilled to hear she was able to handle everything perfectly for you!

• B

  Brittany Harrigan
  1

  I have been trying for 5 days to reach someone to change by banking information for my truck payment and nobody will answer the phone!!!! I leave it ringing for half an hour and nothing!!!!!!

  Response from the owner

  Hello Brittany! We value your business and would like to issue an apology for the inconvenience with our wait times. Your feedback helps us do better and we want to make sure that you and all your banking information are taken care of. We would love the opportunity to discuss this with you further. We have reviewed your account and you will be receiving a follow-up call from our Member Support Manager.

• C

  Crystal Allen
  5

  Denise helped me with all of my questions. I was VERY confused about the process and she was a God send. Thanks again Denise.

  Response from the owner

  Hi Crystal! Thank you for taking the time to share your feedback about your experience with Denise. We are thrilled to hear she was able to clear up your confusion. Please give us a call anytime you need our help!

• E

  Erika Trevino
  5

  Amanda, Customer Care Representative, is awesome and we appreciate her! Great customer service!

  Response from the owner

  Hi Erika! Thank you for sharing your feedback about your expereice with Amanda. If there’s anything we can do to serve you further, please let us know!

• L

  Larry Allison
  5

  Paula was very helpful she definitely was able to handle exactly what I needed taken care of with no problems. Thank You Sincerely Larry A

  Response from the owner

  Thank you for taking the time to leave us a review, Larry! Please call back anytime should you need help in the future!

• T

  Tim Isham
  5

  AutoPayPlus representative Denise was very thorough in answering my questions and concerns regarding my account. Thanks for the help!

  Response from the owner

  Thank you for sharing your feedback, Tim! At AutoPayPlus we work hard to provide high-quality service to every member and we're happy to hear Denise provided that experience today!

• R

  Robert Hudson
  1

  Payment is due the 27th of every month. My payment was mailed on more than one occasion on the 27th. Resulting in me getting phone calls and text messages from the lender about my payment being past due. Cancelled service after just a few months. Still waiting on the other half of my last payment to arrive. Claimed to have mailed out on the 27th of December. It’s now jan 5. Still getting calls about the missing half. If I could give 0 stars I would. Do not trust your payment with this company. It would be unfortunate to have a late/missed payment on your credit report because the third party company forgot to send it on time. I set up recurring payments with the lender and cancelled the middle man to avoid this issue.

  Response from the owner

  Hi Robert, we're very sorry for this experience. Please reach out to our Member Support team at: 800-894-5000, or to the customer support email at: [email protected] and one our Member Support Agents will happily explain why this could have happened.

• M

  Mark Sorenson
  1

  Customer service is terrible. Company takes and holds your money instead of paying when they should. I would recommend never to use this company. Then final payment is held longer causing issues for us. They do not want to make things right!

  Response from the owner

  Hi Mark, we're very sorry for this experience. Please reach out to our Member Support team at: 800-894-5000, or to the customer support email at: [email protected] and one our Member Support Agents will happily assist you.

• B

  Bobbie Jo Ceselsky
  5

  Denise was amazing. I had no idea what was going on. She explained it all to me and gave me guidance. Thanks Denise!!

  Response from the owner

  Thank you so much for sharing your review, Bobbie! We appreciate hearing your feedback and are so pleased that Denise was able to explain everything to your satisfation!

• E

  Ed Cole
  5

  Denise is a really great person to deal with explains everything you need to know in a very professional way with a personal touch awesome experience

  Response from the owner

  Good afternoon Ed. We are so happy to hear that Denise was able to help explain things. Please let us know if you have any more questions, we are happy to help!