1st Franklin Financial Heritage Dr, Oxford

1st Franklin Financial Reviews

• m

  marquita welch
  5

  They are soooo friendly, patient, and explain everything so thoroughly. My first visit and most definitely won’t be my last! Pay them a visit. Carolyn Kelly helped me!

  Response from the owner

  Hey, Marquita! Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. We look forward to serving you again soon.

• B

  Brittany Wesley
  5

  I had a great experience here. Everyone was so friendly and Krishona helped me out tremendously. I would definitely recommend anyone to go here.

  Response from the owner

  Hello, Brittany! Thanks so much for sharing your experience with us. We look forward to seeing you again soon.

• r

  ralph david
  5

  The people at 1st frank are amazing, they’ll work with you if you need help with anything. I’m so thankful

  Response from the owner

  We're so thankful to have you as a customer, Ralph!

• N

  Nikki Smith
  5

  Very friendly staff. They are eager to help you get what you need.

  Response from the owner

  We are delighted to have had the opportunity to serve you, Nikki!

• m

  mina B
  1

  Do NOT borrow from them. I borrowed money back in 2015, and I'm here to review so you won't have to go through what I went through. If you're underpaid and overworked, you'll suffer paying them back. Thankfully, I was blessed with money randomly and was able them off quickly. They charge interest upfront, which makes it more of a challenge (at least they did when I got my loan). I'd rather get a credit card. STAY AWAY.

  Response from the owner

  We would like to apologize for your disappointment with our Oxford office. If you would like to speak to someone from our Quality Assurance Department, please call them at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• M

  Mary Polk-Hawkins
  1

  Hello, I must say at first I would recommend this company but after last year I can not. I am so confused on how you approve your customers. I went in for a back to school loan when they were running that special last year, got denied. They stated more income going out than coming in that's the reason I got denied. A month later, income has not change, I get a call advising you are approved for a loan. A year later just a few weeks ago, went in for a loan and got denied again. My income has increased and no additional billing from last time. Guess what? They are singing the same song, more going out than coming in. When I questioned their reason and put them on the spot that is when they turn around and said, you need to pay something off. I only have two bills- car note and student loan. I am sorry but I can not pay off those two just for a $500 loan. I must say I was SO upset , the loan was for my only child's first car. Moms can you imagine you wanting that for your child and the only thing missing was that and you get turned down. The reason as you can see earlier in the year was not clear and not this time either. I am still VERY upset about this. I will pay my $500.00 balance out as soon as possible and will be done with this company. I will NOT recommend them nor give them a good review. The ONLY reason I did one star is because it would not let me post without picking one.

  Response from the owner

  Ms. Hawkins, We would like to apologize for your disappointment with our Oxford office. Please know that your feedback is important to us. We would like to discuss this matter with you. Please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• k

  kimberly lantrip
  1

  CUSTOMER SERVICE IS TERRIBLE RUDE PEOPE WORKING..DO NOT BORROW FROM THEM...

  Response from the owner

  We would like to extend our sincerest apologies for any issues you are having with our Oxford office. We would greatly appreciate the opportunity to discuss your review with you. If you would be willing to talk further, please call our Quality Assurance Department at 1-800-700-7943.

• r

  randy condrey
  1

  I walked in with the collateral required for asking for a $5000 loan. Yet -due to my low income I was turned down. Very disappointed as I had things I wished to pay off . I won't reccommend them to anyone like me.

  Response from the owner

  We apologize that we weren't able to assist you at this time. If you would like to discuss your review with someone from our Corporate Office, please contact our Quality Assurance Department at 1-800-700-7943.

• R

  Rachel Brown
  5

  Great staff , very kind & professional

  Response from the owner

  Friendly, professional service is our commitment to you, Rachel!

• L

  Loretta Redmond
  5

  5 will go anre red get a loan

  Response from the owner

  Thank you, Loretta!