1st Advantage Federal Credit Union Warwick Blvd, Newport News

1st Advantage Federal Credit Union Reviews

• C

  Chixx Chat
  5

  I walked in and was literally greeted and felt immediately welcomed by everyone! My experience was wonderful!!! Even the manager introduced herself and made sure my visit was productive and all of my needs were met. I love banking with 1st Advantage it’s so easy and hassle free.

  Response from the owner

  Hi Chixx, we are happy to hear you had a great experience with us. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• r

  ruben lara
  5

  Orly Marin-Wirtes is amazing! Her customer service is outstanding. My last 3 times @ CNU branch I have been waiting to do my stuff, and she always offered me help. She is always one step ahead.

  Response from the owner

  Hi Ruben, we are happy to hear you had a great experience at our CNU Branch. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• P

  Pam Griffin
  5

  The member services representative, Sonya Blackley, was very knowledgable, patient, and kind. I was on my lunch break and she was very considerate of my time restrictions.

  Response from the owner

  Hi Pam, we are happy to hear you had a great experience with Sonya. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• M

  Marelvi Daza Blanco
  5

  I was very surprised by this mailbox service, I was a little afraid of leaving my deposit there with money but seeing my email. I said: wow this is a great help. A million thanks for your efficient work tools and staff. I am happy with you!

• A

  Anderson
  1

  This branch is not friendly at all. I recommend not joining this credit union! Systems are not integrated, so any fraudulent activity has to be handled by two seperate offices, which are not open during the weekends. Their fees are excessive and not standard with other credit unions and the customer service is just poor. Also, they hold your checks for 7 business days, which again, is not the standard holding period. They make every means to collect fees and hold your funds! Dealing with this bank has been the worst experience.

  Response from the owner

  Hi Clara, we appreciate your feedback and apologize for your recent experience. We would like the opportunity learn more and see how we can help. Please email us at [email protected], we look forwarding to hearing from you soon. – 1st Advantage

• P

  Parisn Londen
  1

  I’m closing my account as soon as their 9 day over the top business hold from another local company on Dec 9th releases. I opened an account online the week of Thanksgiving. I also funded it with my debit card from another institution. Well conveniently 1st Advantage lost my money to fund the account! I went back-and-forth to this branch for three days on my lunch break, including speaking to a customer service representative at the call center. Which forwarded my information for another young lady to call me and tell me I didn’t fund both accounts. At this point I was very annoyed and confused on how my money just disappeared. I finally had to take my bank statement from my other institution to show them proof that they had taken my money. The branch claimed they had to have another department handle online accounts and someone would call back. After the headache of three days they called and stated that my money was hiding somewhere in a “GL” account. How does an institution lose money? In that call they stated “They found my money and I should be go to go”. Well that’s an appropriate apology! Geez thanks 1st Advantage for that half apology! Oh and to mention I tried to deposit a money order through their online banking mobile app. FAILED. Apparently my Basic Checking account somehow does not qualify to deposit Mobile Checks. I can’t wait to close my account! I don’t recommend anyone nor will I refer anyone to this institution. The bad thing is all this happened in one weeks time. Not happy at all!

  Response from the owner

  Hi Parisn, thank you for the feedback and we apologize for your experience. We always aim to deliver a great member experience and missed the mark. We would like the opportunity to talk with you to learn more, please email [email protected] or call 757-877-2444. Thank you and again, we are very sorry.

• D

  Deborah Whittington
  5

  Wonderful customer service. Rebecca was wonderful. Sonya was so helpful assisting. Wonderful team. Thanks

  Response from the owner

  Hi Deborah, we are happy to hear you had a great experience with Rebecca and Sonya. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• J

  Jocelyn Solomona
  5

  Love this little branch! Every time I visit, I am greeted by name and with a smile. I also like that they have 24/7 security on site.

  Response from the owner

  Thank you for your membership and kind words!

• J

  Jennifer Wheatley
  5

  Great staff who are willing to go the extra mile for their customers. Happy to call this branch... my bank.

  Response from the owner

  Thanks for the review, Jennifer! We appreciate your membership and loyalty.

• M

  M Turner
  5

  Very nice staff, they helped me with a home equity line of credit.

  Response from the owner

  Thank you for reviewing 1st Advantage! Please stop back and see us soon.