Your Money Matters Books & Taxes Inc TN, Bon Aqua

Your Money Matters Books & Taxes Inc Reviews

• E

  Ed North
  1

  Had my taxes done. Expected 500 back. IRS sends a letter saying I owe 700 or they will put a lean on my property. Contact YMM..no response. Contact again they say it's my problem something to do with covid payouts which I told them about. Won't fix it despite their guarantee. Now won't return my calls...again. I'll use a reputable service this time along with both of my son's and anyone else who I can steer away from them.

• B

  Briana Neblett
  1

  Paid over 100$ to have a CPA file taxes for my mother and she told them she wanted it direct deposit but they didn't bother getting any of her direct deposit information. They tapped her bank account to get their money and then they just filed her taxes and had her check sent through the mail. They didn't offer any words when we questioned them about it, they just kept talking in circles about how they can't change it now. They offered no apologies they just acted as if they were not at fault.

  Response from the owner

  Thank you for your review. We appreciate any feedback given to improve the many services we offer to our community. While we are not CPA's, we do hold credentials granted by the IRS which give us the education and qualifications required for the work we do. We value each and every client who comes to us and we strive to offer the very best of care to each and every one. If your Mother, as indicated in your review, would like to contact our office and speak with an owner or manager, please have her do so. As a rule, we do not discuss personal or financial information regarding our clients in this or any public forum, so we cannot address the issue of direct deposit or payment of our fees.

• 2

  28kailey
  1

  DONT GO HERE! I went here in early May to have my taxes filed for the first time. They told me it would be no issue, they would handle it and have it done before the end of May. The end of May came and they assured me they filed an extension and would have it done within 2weeks. I called back 3 weeks later and they told me they would call me back. I never received a call back. I called again at the end of June and someone told me that my file was thrown on their desk and they hadn’t gotten around to it. They told me they would call me in soon to sign the final form. I waited until mid July and tried calling again. They told me they’d call back, they didn’t. The end of July comes around and they won’t call back. I had to go to H&R Block and they helped me in 1 day. They informed me that I may have to pay up to $2k in penalties for filing late. I will never go to this business again and will be reporting them to the better business bureau.

  Response from the owner

  As we serve our community, there are those that come to us after receiving forms they know nothing about. This is important to note in your situation, as this was true for you. We explained to you what needed to happen and sent you several emails and called several times, however, these went without any response back from you. For us to obtain the information that was required from you to complete your return, you had to give us the information and answer the questions, as we do not file false information nor without signatures on documents. Had you have responded to emails, telephone calls or come by our office; your return would have been completed in June. You have given us a review that is very derogatory when you did not take responsibility by answering and following through. As we do not know what was on your return, nor the discussion between you & the preparer that prepared your return, we cannot tell you about penalties nor if you provided all the information needed to complete a proper return for you. We do know you came to us on or near last filing date for individuals and told you we would file an extension and we did. However, due to being in this county, you were given reprieve until August 2 by the Federal Government. Again, since there was not any response from you to our questions, and you have now chosen to go elsewhere, we wish you the best. If further discussion is needed, please come by our office or call one of the owners. We strive to assist those in our community and that reach out to us.

• D

  Debbie Grisham
  5

  I have worked with Tammy at YMM for several years....she has taken care of all our taxes for our individual business. She continues to take care of taxes for our country store in Duck River TN (The Duck River Country Store). I wouldn't use anyone else....she is fabulous to work with...very professional and knowledgeable about all accounting services. I would definitely recommend YMM for any of your Bookkeeping and Accounting needs!!! We love her!!

  Response from the owner

  Thank you so much much for your kind words Debbie. Clients like you are why we do what what you do!

• S

  Stacey Howell
  5

  Been going to Tammy for years and she does a wonderful job.

  Response from the owner

  Thank you, we truly appreciate your business!