Yakima Federal Savings & Loan Association W Clearwater Ave, Kennewick

Yakima Federal Savings & Loan Association Reviews

• J

  Jamie Frazier
  1

  1st time in a legacy bank that my grandfather and grandmother started my 1st savings account over 50 years ago. I started my son a savings account 20 years ago. Sad to say It was a different branch and different era at the time. My son moved to this area a few weeks back and went in for information about his account. He left saying treated very rude by the teller that helped him. By the way as of today I followed my son in and sorry to say I was not greeted just asked if I needed help. I just was there to support I then witnessed my son treated in similar manner. And we both left as if our money did not belong there. As I finance my banking somewhere else. I had to tell my son he should take his money elsewhere or bank at some other branch.

  Response from the owner

  Please accept our apologies for this experience. This is not what Yakima Federal strives for on a daily basis. We like to learn from these experiences and use them to address issues and redirect our staff. If you have any additional comments, our branch manager at this office would be happy to speak with you. If you have anything additional you'd like to share please call 509-783-1474 and ask to speak with the branch manager.

• W

  WOODLAND WARRIOR
  1

  Very very poor attitudes from the gals that work here they need to be fired. I just moved to kennewick and love yakima federal. But from now on I will be going to a different branch. My father even recognized this attitude problem. Mrs Ramos was a very Poor teller. Wasnt happy at all. This is my second time at this branch and recived a bad attitude from the last teller as well. Dont like the way i was treated wont be going back!

  Response from the owner

  We are terribly sorry you had this experience. We can assure you that this is not the standard that we try to achieve nor the way we wish to interact with our customers. Ideally we want our customers to be valued and appreciated at all of our offices no matter which location they choose to conduct business at. We like to learn from these situations. If you have any additional feedback our branch manager at our Kennewick office would be happy to speak with you. You can reach management at 509-783-1474 during our normal office hours. Thank you.

• V

  Vicky Hernandez
  5

  As been my bank for years. Always friendly and helpful staff

  Response from the owner

  Thanks for your comments. If there is anything you need, please reach out to us.