HAPO Community Credit Union N Union St, Kennewick

HAPO Community Credit Union Reviews

• T

  Tim Schweiger
  5

  Ana will absolutely take great care of you home loan and right next to her is MJ who can help with his expertise on your auto loan! 2 amazing individuals

  Response from the owner

  Thank you Tim!

• E

  Ettie Johnson
  5

  Love this branch, not only amazing people like family they have a great location and vibe. Highly recommend Mj in auto financing, goes above and beyond for clients and very knowledgeable.

  Response from the owner

  Great to hear! We love it when our members are happy!

• D

  Daniel Vargas
  1

  Teller didn't believe me when I said I was vaccinated. What did she want, for me to show her my card? Do these people not respect privacy anymore? It is a HIPAA violation to ask about private medical records. Very rude and cold with me after I told her a second time that I was vaccinated, she even suggested that I wait for another teller. Again that is discrimination under the HIPAA.

  Response from the owner

  Thank you Daniel for your feedback. We are working with our management team to ensure our employees have the most current and up to date information as it becomes available to us. As a business, HAPO is still required to follow state mandates. We have asked our employees to continue to wear masks and masks are available for our membership should they choose to wear one. We are not monitoring a members vaccine status. We apologize if our employee seemed short with you. We have addressed this with our team. Thank you again.

• C

  Celicia Fischer
  2

  tried to use the drive thru atm and my debit card got stuck. i went inside to inform them and try to retrieve my card from the machine and they told me that they don’t have access to it and when they do have access to it they’ll shred my card. hapo took my card and shredded it without a single effort to get it back.

  Response from the owner

  We are sorry to hear the ATM retained your card; we apologize for the inconvenience. For security reasons, our branch employees do not have access to the ATM machines. Our cash vendor retrieves the cards and they are shredded under dual control. HAPO does offer Instant Issue Debit and Credit Cards that can be printed upon request.

• M

  Marisa Jackson
  2

  I usually have a great experience at EVERY Hapo. But this morning I went through the drive thru to cash my check, I was the ONLY car in all lanes and still waited almost 10 minutes for a hello, as the two ladies inside were just chit chatting. Once talked to I had asked for a certain amount in smaller bills to be easier to break up for bills. Counting my money while leaving I had came across the fact I didn't get the amount I asked, promptly turned around and went back to the window to get another 100 broken into smaller bills. At that point the other lady was helping me and didn't even bother telling me to have a great day after fixing her co-workers mistake. Definitely disappointed in their customer service and how they handled this transaction.

  Response from the owner

  Hi Marisa. Thank you for your feedback. We pride ourselves in exceeding expectations, especially in the area of customer service, so I apologize for your recent experience. Your feedback is very important and helps us to identify areas for improvement. If you would like to be contacted directly about this matter, please feel free to contact us at https://www.hapo.org/feedback and someone will get in touch with you.

• K

  Katy Bentz
  5

  I really want to take the time to say how truly happy I have been with HAPO. Moving out of the state I still bank with HAPO because of the reliability, attention to detail, and care this bank provides to its clients. Anytime I have had issues, every teller I speak to is there to help me and make sure everything is right again. Not once have I been on the phone with a teller who didn't sound like they wanted to be there. I recently had fraudulent charges made on my account and they were able to start the process of getting my funds back into my account the day of. Hanna, the teller who was helping me, was amazing. She hopped on the phone with the Fraud Department and got the ball rolling immediately, she kept updated with their process throughout the day and was very reassuring about the whole situation. I just can't say enough how pleased I am with HAPO and the staff. Thank you so much.

• M

  Maria Galvan
  1

  I’m not sure what the point of making an appointment is, if they are never on time. I’m sure if I was late they would cancel my appointment. So unprofessional for a bank not to know how to be on time with their members. If it wasn’t for us they wouldn’t have a job. So disappointed.

  Response from the owner

  We apologize for the delay in your appointment. We completely understand your frustration. Sometimes appointments go longer than expected and can impact the following appointment. We appreciate your feedback as it helps us improve our processes for our members.

• J

  Jordon Archibald
  5

  I have been a Hapo Member since 2008 and have always had an excellent experience with them. Their staff is always eager to help me with my banking needs and they are always friendly. I have had several car loans through Hapo and they always have the lowest interest rates. I would recommend Hapo to anyone who is looking for a credit union that cares about it's members and the community.

• B

  Braedon Cooper
  3

  I called and asked if my account could be deposited into for a week and a half before they finally told me my account was "frozen" due to inactivity. I needed to figure this out and could have lost my job, please make it a point to go over all of the account so that way your customers dont feel stupid wondering what's going on. I talked to 5 different people over the phone before 1 could apologize and tell it's been fixed.

  Response from the owner

  Hi Braedon. I completely understand your frustration. We pride ourselves in customer service so we appreciate this feedback. It sounds like you got the answer you needed, but if you require further assistance or have any other questions, please contact us at https://www.hapo.org/feedback and someone will get in touch with you.

• J

  Jill Ward
  1

  Horrible and rude tellers that dont know how to give customer service. I will never do business with them ever again and I hope that they train their tellers on how to treat members. Numerica and Gesa are amazing and know how to treat their members and non members. Check them out instead and avoid HAPO at all costs.

  Response from the owner

  Hi Jill. I’m sorry you had a bad experience recently. We pride ourselves in customer service, so this feedback is very important to us. If you are willing to submit this comment via our website at https://www.hapo.org/feedback, someone will follow up with you and your comments will be addressed.