WSFS Bank Carpenters Way, Lewes

WSFS Bank Reviews

• C

  Carol Russell
  1

  I have been with WSFS for over 6 years and never had any problems with them. Today I logged into my account like I do every single day and I seen an overdraft charge for $35.00. My account never even went negative! I called this branch in Lewes to get it taken care of. The lady Dianne that I spoke with was so RUDE and very unprofessional. She told me that my over draft fee was accurate because a check took a day to clear. But I had money in my account so it shouldn't have mattered how long the check took to clear! I then asked her for a manager and she said she was the manager. I asked to speak to someone above her and she ended up transferring me to customer service and they did refund the over draft fee because as I said my account never went negative. And when I asked Dianne to tell me how much my account went negative, she couldn't tell me. She just kept telling me it was because of the check that took a day to clear. Very unhappy customer here. But happy that Amanda from customer service did see my account did not go negative and she was able to credit my account.

• M

  Mahmut Yilmaz
  5

  Great customer service and very polite people. Any issues they trying to help and no problems

• D

  Darby Hollinger
  2

  Refused to issue me a debit card for an existing account 2 years ago despite having a parent present to cosign. Ended up closing the account and moving to M&T in Lewes--much better service.

• C

  Carol Miller
  5

  We have been with WSFS for 30 years - love the community and small bank feeling with our service.

• V

  Victor Rueda
  5

  Was a great experience with great employees