WSECU W Northwest Blvd, Spokane

WSECU Reviews

• R

  Rayshan Q.
  5

  I moved to Spokane about two months ago and was looking around for a bank that also does shared branching since my primary bank is with a different credit union in a different state and read some pretty good reviews about WSECU so I thought I would inquire with them about opening a checking. Christine, who I had met with, is amazing! She explained everything to me clearly and made the entire process quick & easy. The customer service has been great so far whenever I had questions and I look forward to banking with WSECU for awhile!

  Response from the owner

  We so appreciate this, Rayshan! Thanks for taking a minute to post this review and give Christine props. Welcome to the WSECU family!

• C

  Chris
  5

  Love WSECU! I've had an account with them (savings) since I was 12 and a checking since I was 17 and have never, ever had issues with them. They've been helpful in tough situations, have forgiven the two or three overdraft fees I've incurred, and have always been extremely nice and respectful. Screw Chase, WSECU is where it's at.

  Response from the owner

  Oh snap! Thanks for your rave review, Chris! We're so pleased to have you as a member through all life's transitions.

• E

  Emily Siemers
  5

  I have nothing but amazing things to say about this bank. Every person I have talked to has been more than helpful. Staff members truly care and go lengths for their customers. I highly recommend this bank to anyone. Shout out to Thersea for being incredibly patient with all my questions, helping me with my loans and walking me through every step of the way. Give this woman a raise!

  Response from the owner

  Thank you, Emily!

• A

  Also Joshua
  1

  Do not go to this location if you value your time or are looking to be treated with respect. I went to pay my vehicle on my lunch break thinking "oh they are less than 5 minutes away this is great". Well unbeknownst to me (because there is no posting on their website) the lobby was closed. I show up, mask up and wait for my wife to unbuckle our 1 year old so we can go in a pay. (we have separate accounts so we both need to be present) The "Professional Karen" at the door waited patiently for me get my child ready and walk all the way to the door to smile at me and say "yep that can be done in the drive through, lobby is closed." No empathy, it did not occer to interrupt me getting our child out of the seat (if you have kids you know how much they love that) or even politely let me know the lobby was closed or even apologize for the inconvenience. I'll start going across town to get my banking done for now on and I would suggest you do the same. If and only if, you value your time and appreciate being treated with dignity and respect.

  Response from the owner

  We’re sorry to hear about this interaction, Joshua; it’s not the excellent service we strive for. Depending on the task a visitor is trying to accomplish, we may redirect them to use the drive-thru to keep in-person transactions as limited as possible. It could have also been the case that our lobby was at max capacity at that moment, which wouldn’t be posted on our website since branch traffic fluctuates throughout the day. Still, we apologize that this wasn’t communicated in a more friendly and empathetic way. We hope you’ll give us a chance to do better next time.

• K

  Kim Orth
  5

  They are amazing people! I have used this branch for over 15 years since moving to Spokane. Always a pleasure to work with them. Tami and Christine of course are my favorites because I’ve known them the longest, but all of the staff are incredible.

  Response from the owner

  Thank you for being such a loyal member, Kim! We always enjoy seeing you when you come by. Here's to 15 more years!

• D

  Dawson .Walters
  5

  Wsecu is the first account ive ever opened and they've helped me out every step of the way. I truely enjoy this credit union. Ive never had a negative experience. Also they always have cookies in the lobby and coffee 😛 thank you.

  Response from the owner

  Thank you for entrusting us with your first financial institution experience, superDWFilms! Glad to hear we're doing a great job. We're looking forward to your next visit; we'll have cookies and coffee at the ready!

• L

  Lori Morsman
  5

  My husband and don are customers and seem very satisfied. Over the years I have had to cash checks from them or make deposits to their accounts. The WSECU always treat me like I am one of their customers.

  Response from the owner

  Thanks so much, Lori! We're here to help and we look forward to serving you the next time you drop in.

• B

  Brenda Kirchmeier
  5

  I have been a member for 40 years. Through all my ups and downs the employees at this location took time with me and truly listened to my needs. I would never go anywhere else. They are like family ❤️

  Response from the owner

  We're beyond grateful to have your membership for so long, Brenda, and truly appreciate you taking a few moments to leave this review. Members like you are at the heart of everything we do!

• D

  DMC Customs
  5

  The best Credit Union. Always cool people. Walked in today and had all kinds of stuff needing done and it was handled no prob. Why bank at a bank? Banks suck. WSECU rocks.

  Response from the owner

  Thanks, Kevin! We have to agree with you; credit unions are where it's at!

• J

  Justin Foreman
  5

  Great service and very efficient with time. Super friendly, espeically the man watching the door. Give that guy a raise because he goes above and beyond to make people feel at home, and does more than just watch the door, such as giving people clear and friendly directions. Thanks guys!

  Response from the owner

  Thanks for the compliments, Justin! We hope to see you again soon!