WSECU WA, Medical Lake

WSECU Reviews

• D

  Dragoonan DD
  5

  I've been a member of WSECU for a very long time(16-17 years I think) and I have never had a bad experience with anyone, I've seen many people throughout the years and they have always been kind,respectful and caring. I remember the days when WSECU was in a tiny hole in the wall spot on Lake and Jefferson, I think. Everyone I have dealt with has been a great experience at the WSECU branch in medical lake. Everyone I have dealt with, have been wonderful

  Response from the owner

  Thank you for your longstanding membership, Don! We're lucky to have great members like you.

• S

  Steven Duncan
  5

  I'm usually in to pick up a couple rolls of quarters. This Branch is exceptional for financial institutions. I'm always greeted with a smile. The staff is friendly, like a good next door neighbor. One visit was to order a replacement Visa, pleasantly surprised by having a new chipped Visa generated while I waited. Incredible! I've never been treated as just a member or number, I'm treated like family!

  Response from the owner

  Wow, thanks so much, Steven! We agree that our Medical Lake team really sets the bar high!

• A

  Allie Speziale (GeekyAllie)
  1

  Had the worst experience I have ever had with a bank teller today. Normally don't post many reviews but I had to with this one... I went in with my mom, to get new debit cards. Blaire 'helped' us. She was cold and rude. Never greeted either of us, never said a kind word. I truly felt as if I was an imposition on her. I felt very uncomfortable. This experience has made me seriously consider closing out my account with WSECU, and going elsewhere.

  Response from the owner

  Hi Allie, we're so sorry to hear you didn't have a great experience at the branch. This isn't typical for the Member Consultant you worked with and is certainly not how we want you to feel when you come in for help. We hope we don't lose you as a member and that you'll give us another chance. If you'd like to talk about this further or if there's anything else we can do to help you feel better about being a member with us, please reach out at 800.562.0999.

• P

  Paige Domenichelli
  2

  Update: If the bank has to have everything tracked why couldn’t we do some kind of transaction that shows 10$ was changed into quarters?....but now I know. Thanks. - - I’ve been in US BANK, STCU, WASHINGTON MUTUAL, etc etc and never have I been told I have to have an account to change a 10$ bill to a roll of quarters. Nor have I been asked for my ID or any kind of bank info. Super lame, especially living in Medical Lake, and not having many banks to go in for this.

  Response from the owner

  We're sorry this was frustrating for you, Paige. For tracking and auditing reasons, we need to run any cash handling through an account - including something as simple as making change. In the event that we're out of balance, this helps us see exactly what came and went so we can find the offage. If you have an account at another credit union that participates in the Shared Branching network, we're able to run it through an account that way. Sorry we weren't able to help!

• R

  Ronica Engel
  5

  I have had an account with WSECU for 3yrs now at the Medical Lake branch. Awesome people and very helpful.

  Response from the owner

  We're always glad to see you when you come by, Ronica. Thanks for the great review!

• F

  Frances Harris
  5

  Great people that are always willing to help promptly. Always enjoy coming in and seeing the tellers.

  Response from the owner

  Thanks for the great review, Frances! We look forward to seeing you next time you stop by; thanks for being a member!

• A

  Ana Marie
  1

  worst place to bank ever do not come here. if i could do 0 stars i would.

  Response from the owner

  This is really concerning, Ana! We're so sorry for whatever happened that's left you feeling this way and we'd like to know more so we can take steps to prevent it from happening again. Would you be willing to talk with us about your experience? You can always reach out to us at 800.562.0999, or if you prefer digital communication, send us a message at [email protected].

• D

  Desert Bunny
  5

  Awesome place to come to and do your business.

  Response from the owner

  Thanks, Tricia! We look forward to seeing you on your next visit!

• L

  Lynda Davis
  5

  The folks here are awesome, and friendly

  Response from the owner

  Thank you so much, Lynda! We always enjoy seeing you when you stop by the branch.