WSECU Martin Way, Olympia

WSECU Reviews

• C

  Corey
  5

  I've been with this credit union for a few years now and its always been great. The people working there are super friendly and helpful. I was with another bank that switched hands and it just wasn't the same anymore. Glad I made the switch to wsecu and you will be to.

  Response from the owner

  Wow, we really appreciate your review, Corey! We're glad you chose to become our member too. Hope to see you again soon!

• C

  Cats Cards
  1

  We've banked with this branch for years, usually through the drive through. In fact, of all the WSECU's in the area, I'd have to say this drive through is the best. They serve people in order and they rarely make mistakes (but they do make mistakes so check your receipts and balance before driving away). However, the service inside the branch is abysmal. We sat in the bank for 30 minutes and were literally the only customers yet no one helped us. This was after we were told someone would help us right away. There was 7 staff there, 3 in offices and 4 up front, serving absolutely no one. Banking is not this hard. If you don't have staff who know how to handle the small transactions, how are you going to handle the big ones???

  Response from the owner

  We're at a loss to explain why you would have sat unserved while employees were available to help, Cats. It's rare that a branch is empty; we've recently been kept on our toes with many members visiting and staff working as quickly as possible to serve everyone. We'd like to learn more about your experience and invite you to reach out to us by phone so we can gather more details about your visit. Thank you for the opportunity to improve our service.

• L

  Landon Baker
  1

  I recently established an account at WSECU and was there to utilize the notary services, but was told they could not notarize my real estate seller paperwork. These documents are not a part of the unable to notarize list found on the website. I was told to go to UPS were I had to pay close to $100 for notarization. I regret establishing my account with this credit union and will look for an alternative institution for my local banking.

  Response from the owner

  It sounds like we dropped the ball, Landon, and we truly apologize for that. The type of document you mentioned is something we are typically able to notarize, though we always caution that we can't promise anything until we have the opportunity to see the document in person. Based on what we know about your branch visit, we may not have explained that well, which made you decide to visit UPS instead. We'd like an opportunity to make this right; would you be willing to give us a call at 800.562.0999? If so, please let the representative who answer know you were asked to call and get in touch with branch management at Martin Way. We hope to hear from you soon.

• G

  Gabby Fuentes
  5

  I’ve been banking with WSECU for over 5 years, and have only had good experiences with the banking services and customer service. This weekend my card was used fraudulently overseas, which they declined transactions for, and working with customer service this morning was a breeze. I appreciate the new opt in fraud alerts, and the new checking account options.

  Response from the owner

  Your lovely review is quite the perfect way to start our week, Gabby! Thank you for being a member; we look forward to helping you next time you need us!

• c

  coffeekittie
  5

  This is the first bank/credit union i've ever been inspired to review, they are that good. All of the employees are unfailingly nice, and willing to do whatever it takes to see that I'm satisfied. One employee sat down with me years ago and walked me through how to raise my credit score, and then checked in with me through the next several months whenever I came in to see how it was going. If you have the opportunity to join WSECU, take it.

  Response from the owner

  This just made our day, coffeekittie! Tackling a credit score isn’t always easy, so congratulations for making it happen.

• S

  Sherry Carpenter
  5

  I go out of my way to go to this branch. Service has only faltered once which give 4 stars out of 5. Even on my bad day they have been very helpful. Thank u all for being so kind and garcious.

• S

  Susan Miller
  5

  Definitely the best credit union ever. Helpful, highly professional, took their time to meet your needs. Would recommend highly. Have nothing but good to say about them. 😃 Wheelchair accessible and handicapped parking.

  Response from the owner

  Thanks for the great review, Susan! We look forward to seeing you next time you stop by!

• T

  Trevor Slinker
  5

  Walked in and was immediately greeted and was told that a banker would be with me very soon and that I could help myself to coffee or soda. Sat down and within seconds a banker introduced himself and walked me through setting up a bank account with WSECU. I fully recommend this bank!

• P

  Polyester Avalanche
  5

  Very friendly and helpful staff. WSECU feels like they are there to help you succeed, unlike other banks which seem like car dealerships with the high-pressure to sign up for accounts, apply for loans, etc.

• A

  Aaron Larson
  5

  Best credit union in town. Always friendly and helpful. They'll take good care of you.

  Response from the owner

  We're glad to hear that you're a happy member, Aaron! Thanks for the great review!