Academy Mortgage Woodland Square Loop, Lacey

Academy Mortgage Reviews

• R

  Ryan Alibrando
  5

  Hi Kim, You have helped make this home buying journey the best I've ever had. I really appreciated how available you were for my questions and how closely you worked with my realtor to help get my family into our dream home. All the little things you did to help streamline the process were so wonderful. It really made me feel important and taken care of. Thank you, and I will absolutely be recommending you any chance I get!

  Response from the owner

  Ryan, I'm so glad we were able to make your homebuying experience a great one! I really appreciate you recommending Academy to the community. Thank you!

• E

  Emily Wilson-Edge
  5

  Our experience with Brian Brock for our refinance couldn't have been easier. I was having trouble with with another lender and was referred to Brian. He was extremely respectful and responsive from my first phone call, and we received updates throughout. We moved quickly through the process, and everything went exactly how he said it would or better. We were even able to close a month early. Highly recommend!

  Response from the owner

  Emily, we're happy to see that you had a 5-Star experience with Brian here in the Lacey branch. Thank you for recommending us and for sharing your review with the community!

• D

  Daniel Quillen
  5

  Simple, easy, no hassle transaction. Janey Howell is a true professional, everything happened during the transaction exactly as she said it would. Zero surprises, we never had to submit documents more than once, at every stage in the process Janey took the time to communicate and inform us of the progress. I highly recommend Academy Mortgage.

  Response from the owner

  Thank you so much for the fantastic review Daniel, I really appreciate you taking the time and I'm so grateful for your recommendation. Thanks again!

• c

  cedric johnson
  5

  Kim Westall kept me informed through the entire process. She also went out of her way in dealing with my difficult situation. She worked seamlessly with my realtor to make this as painless as possible. TOP NOTCH service/ partnership. I will recommend Kim and Academy to anyone looking to buy a home. Already have.

  Response from the owner

  Thank you so much for recommending Kim and the team Cedric!

• S

  Shayla Murphy
  5

  My husband and I were very impressed with the level of customer service, thorough communication, and quick responses to our questions and concerns. We highly recommend Kathy and her team at Academy Mortgage.

• D

  Daniel Bartlett
  5

  Our loan officer Melanie made our first time buying a home painless . Any questions or concerns we had, she answered them efficiently and ensured that we understood her answers and the entire process of what steps are needed in order to be a home buyer. She was pleasant and Patient and was in constant communication with us. She doesn’t just do her job because she has too, but because she really does want to help people achieve their home goals!

  Response from the owner

  Daniel, thank you so much for that great review! We're so glad that you noticed Melanie's passion for helping people achieve their dream of homeownership, because for us that is what it is all about. Thanks again for your kind words, and for the five-star rating. We really appreciate it!

• L

  Liz Kelley-Fong
  5

  Kathy Randich and her team rescued our home purchase with barely a week left to close, after our original lender dropped the ball and couldn’t get an appraisal done in a timely manner. Kathy got it done and was really communicative every step of the way without needing to be prompted. We got our keys today and couldn’t be more thankful!!

  Response from the owner

  Thank you so much for sharing this wonderful review Liz! It is very much appreciated!

• B

  Bryan .Hildebrand
  5

  We were very happy with Kim’s assistance on our refinance. She and Academy mortgage were awesome and answered all of our questions. She was very friendly and patient. I had a lot of questions, and she never failed to respond and reassure us on the process. I would strongly recommend Kim to my friends and family who are looking to refinance!

  Response from the owner

  Thank you so much for recommending Kim to the community Bryan. We really appreciate you taking the time to leave the team here in the Lacey branch such a great five-star review!

• C

  Casey Marvin
  5

  Melanie has helped us with both a home purchase and a recent refinance. Her and her team provide excellent customer service with clear communication, great response times and no surprises. I wouldn't hesitate to recommended her to friends and family.

  Response from the owner

  Thank you so much for your great review. We really appreciate you recommending Melanie and the team here in the Lacey branch to your friends and family. We're always here for you!

• G

  Garfunk Gabbery
  5

  Brenda is a high quality loan officer. Every question that came pouring from us she had an answer. The experience of purchasing a home can be a stressful one and Brenda was always cognizant of our end of the experience in the process, reassuring us along the way that everything will work itself out. She would send us a list of items she needed, and we would get it to her immediately. This happened a few times, which is completely normal. Look at us now, we are in our home. She played a role in helping us realize our vision of purchasing a home for the first time. Sending much gratitude your way Brenda!

  Response from the owner

  Thank you so much for this fantastic review for Brenda and our team in the Lacey branch! Thanks for choosing Academy, we are so grateful for your business!