Bank of America (with Drive-thru services) Sleater Kinney Rd, Lacey

Bank of America (with Drive-thru services) Reviews

• J

  Johnny Wilson
  1

  They are rude, and unprofessional!!!!!!! They refused to cash a valid check even with all requested identification. I wasted fuel and my time to be refused!!!!

  Response from the owner

  Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• L

  London
  5

  Had a wonderful experience getting my name change paperwork taken care of here so I could get a new credit and debit card with my name on it. Ben was such a fun and helpful person to talk to. I'll definitely be coming back if I need any other help with my bank account!

  Response from the owner

  Hi London. Thanks for letting us know how helpful Ben was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• N

  Nathan Maye
  1

  I think I'm gonna have to switch Banks. This company has no respect for your time. I shouldn't have to call multiple times before you pick up because you don't have enough staff and just hope I give up on trying to get ahold of you. Hire more staff. It's ridiculous that you don't have someone on standby at the phone at ALL TIMES. Speaking of time, your hours are also extremely inconvenient. "Oh yeah we'll just close right when everyone is coming home work and needs to deposit their paychecks." Another thing to consider is having your automated voice thing immediately tell you how to get ahold of a human being. That should be first thing it tells you, not the last. I don't ever want to speak to a terribly programmed robot. Nobody does. Get it together

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• H

  H B
  1

  Beware of this bank. Like always short staff twos week ago I came cashing two checks teller stated first check needs to exactly match my name and last name I let her slide with this I said okay I will contact my employer second check is from express employment big agency, i got paid my express I cash my check the teller stated the check needs to be registered didn’t understand call corporate, corporate stated the check is good to go they’ve never had a problem with that and express was very upset that Bank of America had the audacity to say check needs to be register. This teller needs to be trained more. She Asian 5’2. So please be aware here. Wasted my gas and time. I ended up cashing my check at navy federal the bank said it was fine cashing the check no problem.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• W

  We Do A Little Trolling
  1

  These people are dishonest scammers. Bank of America loves to keep the poor people poor

  Response from the owner

  Hi. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• M

  Michael Groves
  1

  Not enuff tellers crazy long lines big Bummer prepare for long wait time

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• C

  Canopy Network
  1

  Still having problems accessing my own money. In an emergency type situation this bank will let you down every time. They have costed me over a thousand dollars because I can’t use my own money I’ve worked hard for. Instead of owning up to their bad they offer excuses and shift the blame to you. I will be closing my account. This is ridiculous. I used to have no problems. Now I’m discriminated against.

  Response from the owner

  We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• J

  Jeremiah White
  5

  I have been banking here as long as I can recall I also been blessed with hfa which is the higher end of the autism spectrum everything I come in I feel like I just came home they always got done what I needed help with and also puts it in a way I understand the brunch Manger is a behind the scenes kinda person but I always noticed the employees at this branch are hard workers even when the Manger is off doing something else or hardly not one person in line is paying attention I am dats why it's five stars but should be ten star's yall have a lifetime customer ❤ 💙 💜

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^jan

• E

  Electra Bellizzi
  1

  Tellers and MANAGER did not inform of digital wallet option when at branch to replace lost debit card, was told only option was to “use cash” and figure something else out for my digital payments for the 2 weeks it would take new debit card to arrive. The Lakewood branch gave me all of this information in a 2 minute phone call.

  Response from the owner

  Hi Electra. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  Cat -Lavet- Costi
  5

  Short wait for specialist who was very kind and helpful with my name change along with other transactions so i only had to speak with a single person to complete multiple tasks.

  Response from the owner

  Hello. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^guillermo