WSECU Harrison Ave, Olympia

WSECU Reviews

• M

  Mark Gardner
  5

  I have been with WSECU for many years, my last three auto loans were with them and I couldn't be happier! They worked with me and helped me get the best rates possible all while keeping my other accounts in mind and even saved me some money on those at the same time! Selling a vehicle that I still owed money on was a smooth and painless transaction. Great job! Yesterday they called me to confirm some charges that didn't seem quite right... Found out my card had been jacked and quickly cancelled it!! Saved me about $500!

  Response from the owner

  We're so happy you've stuck with us, Mark! We appreciate your kind words and look forward to many more years of partnership!

• B

  B P
  5

  One of the better credit unions around, actually, from my experience, it is the best one around! Super helpful staff and quick service. The downtown branch has a nice feature: put your change in a machine, it gets counted and added to your account. Their website is also great and easy to use. So many great features, the best I have seen.

  Response from the owner

  Thanks so much for your kind words, B P. Service is what we're all about!

• J

  Jason Gallo
  1

  Went to the branch to setup new checking and saving accounts but received no service. A teller took our name and said someone would help us shortly but after 45 minutes of no attention we left the branch. Based on the good reviews we had high hopes for banking with WSECU.

  Response from the owner

  Jason, we'd like to apologize for your experience. This definitely isn't what you should expect from us and we understand why you were left feeling less than impressed. If you're open to giving us another chance, we'd like the opportunity to make things right. If you'd like to talk more about what happened and what we can do differently next time, please reach out to us at 800.562.0999 or [email protected]. Thanks for taking the time to share your experience.

• S

  Stephen Sureau
  1

  Was treated like a criminal for trying to withdraw money from partner credit union account and then made to wait to confirm my account with my credit union after verifying my information multiple times. After agreeing to wait the person helping me started a conversation with someone else and left me standing waiting while I was obviously in a hurry.

  Response from the owner

  Hi Stephen, we’re sorry that your visit left you feeling frustrated. There are certain account types that, when accessed via shared branching, don’t show us the names of all owners on the account. This is most likely why we needed to reach out to your home credit union to verify that you were indeed on the account you were needing to access, but given that you were in a hurry we can understand why this was an inconvenience for you. As to your experience with our staff, we reached out to understand what happened and learned that while waiting in line with you for the next available Member Consultant, another member asked the person helping you a question and he responded to them. The conversation ended before a Member Consultant was available to help you (so it should not have made your wait any longer), however you had already left the branch. We’re truly sorry that it felt as though we were abandoning you to help a different member; our intention was simply to answer their brief question while waiting for your turn in line. We really wanted to help you get access to your account and complete your transaction, and we wish things would have worked out differently. Please let us know if you’d like to discuss this further, Stephen. We can be reached at 800.562.0999.

• J

  James Musslewhite
  5

  Credit unions can help in ways that banks either cannot or just won't. WSECU has branches all over, a great staff, and is focused squarely on helping members to manage their financial affairs with speed and ease.

  Response from the owner

  James, thanks for the high praise! That truly is what we strive for and we appreciate you taking a moment to call it out. Hope to see you again soon!

• A

  A SANTIAGO
  1

  Below is the reason why they should have no stars—I was waiting for them to comment. They have harassed me and others online before and banks should have specific policies on privacy... Glad I never used as my main banking institution.

  Response from the owner

  We're sorry we weren't able to make the exception you requested yesterday, Amica. If you feel any of the alternatives we offered may be helpful, please give us a call at 800.562.0999 so that we can work on those together.

• N

  Nathanial Stewart
  5

  They are a great bunch of people, helped us with our PPP loan to get us through the pandemic!

  Response from the owner

  Thanks for your review, Nathanial! We're so pleased we could help you and other members navigate the uncertainty of the pandemic. We're here for you, whatever you need!

• P

  PEACE OUT!
  4

  I really love this Credit Union the staff is just delightful and helpful small downside it can get very busy. But its a small price to pay to be greeted with a great smille.

  Response from the owner

  We definitely have our busy days! Thanks so much for your kind words, peace out; we hope to see you come by again soon.

• K

  Kyle Crespo
  5

  I’ve always had an incredible experience with this branch of WSECU. All staff I’ve encountered have been professional, and very quick. Definitely my favorite.

  Response from the owner

  Thank you, Kyle! We really appreciate your review and membership with us.

• A

  Arker Honoré-Joseph
  5

  EV charging station. Friendly staff and great local credit Union.

  Response from the owner

  This made our day! Thanks for your positive review, Arker. See you again soon!