Wright-Patt Credit Union N Bechtle Ave, Springfield

Wright-Patt Credit Union Reviews

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  Tony Blankenship
  3

  nice low rate, horrible about sending out bills, an example if you have a car loan through them and let say the loan is due on 12 nov, they don't send the bill out till Dec 12. a month late. and that is policy not an accident.

  Response from the owner

  Hi Tony, We always strive to the be the best organization our members have ever experienced. It appears you received a due notice past the due date? Or perhaps there is another issue? If so, please accept our apologies, we would like to assist you. Please email your full name and contact information to [email protected] and a member of our team will reach out to you, thanks!

• M

  Michael Current
  2

  3rd time in a row on different days at the Springfield location on Bechtel Avenue (during business hours) that the ATM did not have cash to fulfill my withdraw. They need to refill the ATM machines more frequently. No point in having an outdoor ATM if it can't be used.

  Response from the owner

  Hello Michael, Could you please email your contact information to [email protected]? Our records indicate that none of our ATMs at the Springfield Member Center have run out of money. When we receive your contact information, we will reach out to assist you and hopefully resolve any issues, thanks!

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  C Roberts
  1

  I have heard nightmares about the loan processing, and I dealt wirh it personally it is a nightmare. No communication have to be a pest snd I don’t like that. They are still getting paid regardless if deal falls through or not always remember they don’t bend backwards!

  Response from the owner

  Hi Katie, We are sorry to hear that your interaction with us did not meet expectations. Wright-Patt Credit Union always strives to be the best organization our members have experienced. If you could, please email your full name and email address to [email protected]. A member of our team will reach out to discuss your experience.

• R

  Rachael Baker
  1

  My husband and I will never use them for our mortgage loans, ever again. Our originator dropped the ball several times and her assistant threw her under the bus. Her consistent lack of communication led to us being on the verge of homelessness, and had 1 day to move all of our belongings. Truly one of the worst mortgage lending processes we have ever gone through. Highly do not recommend. Go anywhere else.

  Response from the owner

  Rachael, I'm so sorry to hear about your experience. This is definitely not our standard and I want to pass this along so we can improve. Could you please send your name, contact information and who your originator was to [email protected]? If there's anything else we can do to make this a positive experience for you, please let me know that as well. Thank you.

• D

  Dave Williams
  1

  Shouldn’t take an hour to do your banking. If the inside is closed, learn to better expedite the drive thru experience. This is absolutely absurd to deal with every week!

  Response from the owner

  Hi Dave, we apologize for the wait and thank you for your patience. With Covid-19 continuing to surge in the counties we serve, along with economic impact payments arriving in member accounts, our member centers have been extremely busy these past few weeks. We are doing our best to keep members and employees safe and still deliver services to you under very trying circumstances. Read more: https://www.wpcu.coop/thank-you-for-your-patience

• L

  Lyndsay Weiss
  2

  I hate our Springfield branch. It is always so busy because they only have 2-3 tellers inside at their busy times. Let's get real, we need at least 4 anytime after 5. And they always take FOREVER. You would think in order to accommodate the outer electronic tellers plus the tellers on the inside you would have like 6 tellers working in the evenings. I'm here now and there's only 2 tellers inside. Really?

• B

  Barbara McElory
  5

  They are right on top of security for u they try their best to keep ur account safe. I’ve never been sore for switching from PNC. Where they cashed a check for $10,000.00 without verifying it. And then 2 more checks equaling $8,000.00 each were gonna be cashed on my account without verifying the money was in my account or that I had written them.

  Response from the owner

  Thank you Barbara for the 5-star review and thank you for your membership! We do everything we can to help protect our member accounts.

• t

  tina jenkins
  1

  The worst bank I ever deal with.

  Response from the owner

  Hi Tina, This isn’t what we want to hear from our members. We apologize that you didn’t have a good experience. Could you tell us why? Please email your full name and contact information to [email protected], our team would like to talk with you!

• A

  Amber Church
  3

  First of all, this rating is for this bank in particular, not that you were unhappy with WPCU's automated phone system. The bank is brand new, as they just built this and moved from down the road. They have drive up windows that look like an ATM, but you interact with a real person. The reason I gave this bank a three is because although they are very nice, they are SLOW if you go inside. Usually there is a huge line and it takes longer than you think it would to get thru it, even though there are many people working.

• T

  Tara Craycraft
  4

  Great banking institution that offers a variety of helpful financial services! Would love to see another go up in the Springfield area! Hopefully it would help with the long lines and congested parking lot full of angry horn honking grouchy customers.

  Response from the owner

  Thank you Tara for the 4-star review and thank you for your membership! We apologize for your wait and will share your feedback with our team.