Winegardner Buick GMC Crain Hwy, Brandywine

Winegardner Buick GMC Reviews

• B

  Barbara Daniels
  5

  The service at Windgardner is timely, to the point that I just relax and wait for a short time.

• D

  David Ennis
  5

  Had the best experience buy a car...No pressure and great price. I had a couple of questions before sealing the deal and they always took my call and answered all of my questions honesty and politely. So picking up a car on a Friday night should be a nightmare right? WRONG - they were waiting for me when my wife and I arrived and took us right in. We were in an out of the in 2 hours - that is trading in a car, getting financing and transferring the tags. Based on this service, I have no problem driving 36 miles to get service. The strange part is I live within 200 yards of the largest Chevy dealer in Maryland and chose to use Winegarder. Sam, Rick and Brandon were outstanding. Keep up the great work!

• A

  Anyika Brown
  5

  Arlene and Grant Sullivan are always pleasant and courteous and helpful. Grant explained everything that needed to be done and kept me abreast on what was needed for my car service.

• T

  Theresa Thomas
  1

  Service Department needs new management and staff.Three months ago I brought my car in for an oil change and was told I needed to plug my tire because there was a nail in it for $35.00. I told the service person I can get it plugged for less than that and proceeded to drive home. I got home that evening and drove my truck back and forth several times for my adult children to see if there was a nail and to our surprise there was no nail in any of my tires. I went there this past Thursday to have another oil change and was quoted over $1300 worth of work to my truck. They wanted to charge me $1100 to change my brakes and rotors, $95 for wipers (I guess those must be for a lifetime) and $267 for spark plugs. I told them just change the oil and I will get the rest done somewhere else. Friday I took my truck to Mieneke and got my brakes and rotors done for over $300 less and received excellent service. Saturday I looked on my driveway and there was oil leaking from my truck. I took my truck to Meineke to have the leak inspected. The mechanic told me that whomever did my oil change did not tighten the filter and oil was everywhere and was starting to leak into the transmission because the filter was not tighten and cap was not on correctly. He cleaned everything and told me if it is still leaking then GMC Winegardner needs to replace the housing of the oil. I paid almost $70 for my oil change at GMC Winegardner for them to be so reckless is beyond me. If that oil would have gotten into my transmission it would have cost me major money or I would have to buy another truck. If it is still leaking I WILL NOT take my truck back to Winegsrdner to have it fixed. I would take it to Auto Nation in Laurel where I got the truck and have them fix it before I give GMC Winegardner another PENNY. GMC Winegardner Service Department has lost a customer in me. I would NEVER recommend them to anyone. DO NOT BRING YOU CAR HERE!

• A

  Ant Sax
  5

  Very pleasant front desk lady. Went in for a battery change and got a tire rotation and oil change coming out. Just an hour wait. Great service

• M

  Miguel DeHoyos
  1

  Today I had an appointment for service I called ahead to let the service department I would be running a little late, I was told that they could not take me because I was late!!. I was floored, I have a 2016 Denali and they would not take me because I was late...I have no words to describe what I thought.....so I called the manager...the guy that was super cool when I went in to buy the vehicle....and he was also no help so I told him I wanted to sell the truck back....he would give me a great trade in....but the problem is ...no weekend service and if your late they won't help you out!! Totally disgusted with the service dept and the manager! Anyone in the market for a 2016 Denali.....I'm currently working with Waldorf Chevy to trade in my GMC.....and yes the service department is open on Saturday and these folks care about their customers...not just about the sale!! Also why doesn't the team respond to negative feedback and try to correct the problem!! Customer satisfaction not a priority????

• P

  Patrick Harris
  4

  My sales man, Mr. Drew was very pleasant and nice and work with me from the time I got there to the very end. Also with his customer service he put me in a brand new car when I was looking at getting a use vehicle due to me having small kids.

• R

  Robert Chambers
  4

  Pleasant attitude and atmosphere with service writer and cashier. However, did not get a call when the car was ready for pick up and slightly disappointed the car was not washed, or at least the interior vacuumed...which would have been a slight additional service that is always remembered and appreciated by the customer and the kind of perk that helps earn the dealership a rating of "Completely Satisfied".

• R

  Rashawn Fugate
  5

  They worked hard to meet or compromise my requirements to make sure I left with the vehicle I wanted and happy about my purchase! They’ve done everything they said they would and I have been completely satisfied thus far!

• C

  Curtis Dowling
  1

  My experience dealing with Winegardner Buick was horrible, and I will never take my vehicle back. I took my Buick in because it was randomly not starting and the check engine light was on. Long story short, they kept the car for two days without doing any work and then charged me $200.00 for a diagnostic check and the use of one of their loaner cars. When we picked the car up the check engine light was still on, and a day later my wife was left stranded with my daughter. It may seem like an inconvenience if you live in the area to go out further, but it will be worth it to get the work done. Run from this place!