WestStar N Mesa St, El Paso

WestStar Reviews

• J

  JF Gandara
  1

  We are a corporate customer. The rep at the bank has not returned my phone call for over a year. The same rep at the bank has not even responded to emails. It is a good idea to view other options, alternatives if possible.

• l

  latisima futurami
  1

  Weve been in El Paso 2 years and we Love it here, and wanted to give West Star a chance as our Texas Bank. It seemed ok at the begginning but later decided to set up a bill pay to pay our bills, the first thing we noticed was the Web page format, awkward to use but manageable, some of the features do not work, so you have to completely close a page and start over because it has no links on 1 page so you have to go back and fourth , it was just a hassle and time consuming, The next thing that we noticed was the time they took to process a bill, they use a third party so West Star does not actually deal with the bills it is sent to another company so they handle all the payments thru a 3rd party, I had 2 payments arrive late costing me over 100.00 dollars. Then your register is not accurate when you use there bill pay system because they do not handles the payments of the bills...Called 3 times they were nice , but this is business, they could not help me and said I needed to call the third party banking company that handles all the bills...Over all I would diffinitely not recoomend this bank . Unless you want your bank acct to be mest up,,,Do not use this bank you will be very dissapointed.....

• v

  vvas
  1

  Bob Guerra is one of the nastiest men I have ever met. Rude, demanding, whiny. Sir, please hold YOURSELF and your IMAGE to higher standards than the way you present yourself now. Such an unpleasant little man.

• K

  Kristi Gordon
  3

  Not very good hours. 9-4? Not user friendly for sure.

• B

  Brian Sieve
  1

  If they really cared about the community they'd allow their lot to be used after hours. What marks them as slimey is they have NO sign on their lot to say no parking. Only when you return to your car at the end of the night, you find out you've been towed. I'll never do business with these anti-community liars. It's a small town. This is how you choose to be known.

• F

  Fire Lion
  1

  You may be better off doing your banking with Tony Soprano. Ruthless bank. No mercy, yet get kickbacks on taxes for their new building. Go elsewhere, please!... UPDATE By the way, they never called. But they want to make it seem like they did to those reading these reviews. Shady business practices. UPDATE #2 Everyone, consider a local bank or credit union for a more personal approach and less, in my opinion, predatory practices. They do not exhibit the personal or "neighborhood" approach they preach. They're aligned with the handful of local big dollar individuals and businesses.

  Response from the owner

  Doug, when issues are brought to our attention, our desire is to bring immediate resolution and to communicate honestly. We would like the opportunity to speak with you about your concerns and have reached out to you this afternoon, leaving a voicemail with our contact information. UPDATE: We are very interested in speaking with you regarding your concerns and have attempted to reach out to you again but have been unsuccessful in reaching you. As we may not have your correct number, please contact Burt Blacksher at (915) 747-1039 so we may discuss this further.

• J

  Joshua smithen
  1

  Worst bank, ever. Ive been a loyal customer and have my accounts with them including my business and savings, they pay me pennies on the dime based on interest which is not any better than wells fargo or any other big bank. Being local doesnt matter. These guys are as money driven as they come. I wanted to buy a new home and put down our current home(worth 89k fully paid off) and 30K cash on our dream home (250k) and they turned us down. Went to chase against my will because theyre known to turn down everybody and sure enough they approved us.

• J

  Joel Garcia
  1

  if you want a snake circus in the approval process and babysit the loan officers, this is your bank. specifically, with commercial lending.

  Response from the owner

  Mr. Garcia, We put great importance on the quality of our services and the satisfaction of our customers and would like the opportunity to speak with you about your recent experience. Please email your preferred contact number to [email protected]; or, if you feel more comfortable contacting us, please call us at (915) 532-1000 (M-F 8am – 8pm; Sat. 9am-1pm).

• m

  my name Also my name
  5

  Jessica Alvarez is the best working employee

• T

  Ted Williams
  1

  The automated system is a total nightmare to deal with!!! I hate it!!!!!!!!!!!!!!