Western Alliance Bank E Washington St, Phoenix

Western Alliance Bank Reviews

• T

  Tony Gambino
  1

  OMG - If you are a small business Run don't Walk away from this place. Upper management, Austin and Sergio are extemely terrible to work with. They accepted a fraud check that looked nothing like our company checks with a signature not even remotely close to mine, then said they could not reimburse me for the bad check, 'they cashed'. Currently in lawsuit situation but again, terrible, terrible bank to work with. I was only so glad to move my commercial building loan to a local small business bank that dropped my rate a full 2% and are extremly customer service oriented. They were happy to have my commercial loan and the annual $3MM I run through their bank. Bye, Bye, Alliance Bank. Keep treating your customers like this an you will soon find yourselves looking for a new job. I won''t mention the Perfect bank for small business but you can locate their headquarters in Phoenix. I'm sure there are a lot of great employees at Alliance bank, however; should you ever have an issue or need assistance good luck even getting a call back from management, let alone assitance.....

• R

  Ramon Pizana III
  1

  Zero customer service on the phone. They must not be aware of the pandemic? They’ll spend 5 minutes giving you the run around but refuse to answer a yes or no question. Seems counterproductive.

  Response from the owner

  Hi Ramon, We’re sorry to hear you didn’t have a good experience when you called. We’d like to make this right and get you connected with someone who can assist you. If you’re an existing client, please reach out to your relationship manager, or if you prefer email to phone, you can contact our client care team at [email protected]. Thank you!

• D

  Doug Roberts
  1

  This is a very difficult bank to do business with. Have to jump through lots of hoops

• M

  Mont Sinai
  5

  Real nice branch excellent service and friendly staff!

• C

  Cliff DesPeaux
  1

  Horrible experience with ClearBalance. I decided to split up my monthly hospital payments over a period of a year and pay with my HSA. Bad idea -- even though I paid every month, I started getting late fees because my payments didn't match up perfectly with the bill due date. I called Customer Support to let them know about the issue, and they offered to change the payment due date so I would no longer get the late fees -- except that only made the problem worse! Long story short: I'm not paying my late fees and Western Alliance can bite me. Never doing business with them again.

• G

  George Akkurt
  5

  Forget the big bank and join Alliance!