Wells Fargo Bank N Power Rd, Mesa

Wells Fargo Bank Reviews

• B

  Brenda Taylor
  5

  So I actually spoke to a amazing nice young Gentlemen named Joshua Fields. I believe he does not work at this location...I'm not sure I spoke to him through Wells Fargo Customer Service. He was so amazing and he was so polite. This is the type of people who make me a customer. Thank you so much Joshua Fields for being you! If you read this and he doesn't work at your location please let someone from corporate know because he really should get great recognition he truly was so sweet even if nothing turned out in my favor.

  Response from the owner

  This is great to see, Brenda! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• S

  Sherri Congrove
  1

  What the heck? I need to order Canadian money and I have called every Wells Fargo bank near me. Every one has a recording that says they are no longer receiving phone calls. I have to get in the car in 110 degree heat and drive all the way down there just to find out IF I can order foreign currency from them. That customer service stinks. Wells fargo has screwed so many people over that you would think they would want to make up for their deficit in better customer service! I have been thinking of closing out my accounts there. Here is a good reason.

  Response from the owner

  Thanks for bringing this to our attention, Sherri. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• P

  Pedro C J
  2

  I can withdraw my own money without having to go inside! Really? I think I looked to suspicious to the teller.!

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• D

  Daniel Updike
  1

  This branch won't answer the phone while "protecting" me from a large deposit the issuing bank has cleared. Oh no whatever will I do with MY money in my account. Absolutely trash with small business customer service. Go bank somewhere else.

• B

  Big Psych CB2
  5

  Bank manager helped me get a new card when i was having a hard time. I appreciate it a lot he was very nice to me and my family.

  Response from the owner

  I’m truly happy to read about your experience with us! We appreciate the feedback. -Nick, Wells Fargo HL Social

• J

  Jenny Rayna
  2

  Worst Wells Fargo in East Mesa for customer service! We have 9 accounts with Wells Fargo and today I recieved less than stellar service in the drive through. This is absolutely not the only time either as this bank is the closest to our home and business but we choose to drive over 10 mins on a daily basis normally to go to a better branch. The teller was short with responses and made me wait an extra 15 mins while she helped someone else in the middle of my transactions. Because I had found one more deposit while she was working on the other 2 I had already given her. Apparently that means she should stop helping us and help someone else. If they would prefer I come inside with FOUR kids screaming and fighting in the back seat they could have just said that. Although I'm pretty sure they prefer we dont come in lol. Honestly tho I think bad customer service may actually be an Arizona thing. In the midwest you get fired for that sort of bad service and attitudes. Need to work on this! The Power and Broadway could teach this one how to be better!!

  Response from the owner

  Thanks for your feedback, Jenny. I'm truly sorry to hear about your experience at the drive-thru window. Please email me at [email protected] with your username, and mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are thoroughly reviewed. -Cory, Wells Fargo HL Social

• S

  Shauna Smith
  1

  Horrible service. Long waits. Lots of teller assists needed.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. Thanks for the feedback, Shauna. -Nick, Wells Fargo HL Social

• K

  Kenneth Bennett
  1

  This bank has the laziest employees I have ever seen. THEY STAND AROUND DOING NOTHING as the customers wait in line for service. No wonder this bank is in trouble. DO NOT BANK AT THIS BRANCH....better yet.....DO NOT BANK AT WELLS FARGO. Moving my account out!!

  Response from the owner

  Hi, Benton. I'm disappointed to learn you did not receive prompt service at this location. Allow me to forward this matter to the appropriate team for review. To get started, please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Shaun, Wells Fargo HL Social

• B

  Big Psych
  5

  Diane or Diana im sorry if mispelled, helped me with my problem fast and really was the quickest and best help I've ever had at a bank. Thank you all

  Response from the owner

  It’s wonderful to see that you had such a positive experience with our branch associate. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• W

  Wi11_ Showtyme
  5

  Dezirae Russell was pleasant and amazing helping me open up my account. She made sure I understood everything about the account before I walked out. Thank you