Wells Fargo Bank Mallory Ln, Franklin

Wells Fargo Bank Reviews

• Z

  Zita Nahay
  2

  I came in to open a business account, spoke with the employee about my business, but then I found that some of the info needed I did not have at the moment (the last business account I opened was with TD bank, and they did not require almost any of that) and the employee (Mark Graham) said the process to open such an account would take too long (he’d have to be on the phone for 6-7 hours, and it’d take up to three days). So I opened a regular checking. Employee began to inquire whether I’m employed - this after discussing my business - seemingly insinuating I was being disingenuous, which I found odd. The rest went smoothly. HOWEVER, I had a substantial check to deposit that day, and so I did, into my new account. Right after I deposited, the clerk informed me I wouldn’t have access to my money for effectively almost two weeks. I would not have deposited it had I known that. Plus I recently received a letter stating that the reason my deposit was delayed because Wells Fargo ‘believes that the check may not be paid’ (the clerk did not tell me that). I’ve received such checks for 12 years now, never had an issue with any bank I ever had. I suggest choosing a different bank from the many in the area, especially if you have an accent/have a foreign appearance.

  Response from the owner

  Please accept my apologies for the experience, Zita, and thank you for bringing this to our attention. We take incidences like this very seriously, and I want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• K

  Kate Campbell
  2

  I've never worked so hard to give a bank money! Wells Fargo is truly wild! I had to interact with 4 different branches to finally get a checking account set up. At this branch, I waited 20 minutes for my first appointment. I didn't have all the documentation needed. So, I made a follow-up appointment and waited another 20 minutes. Never acknowledged. Just sat in the lobby waiting. I would have become a skeleton sitting in a chair if I decided to wait it out. But after 20 minutes I left because my time is valuable. Maybe not to Wells Fargo, but it is to me. Nobody called. Nobody followed up to see why I never came in to finish setting up the account. But I will say, the woman teller at this branch was a doll and I wish I would have taken her name down. Long story short, I made an appointment with the Royal Oaks location and Scott Treloar was absolutely awesome. He's the only reason I have any respect left for Wells Fargo. If I had a choice, I would have chosen another bank entirely, but I'm stuck with WF for now.

  Response from the owner

  I'm disappointed to learn about the customer service you received, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• C

  CJ Kim
  5

  Mark Graham helped us with our wire transfer for our house down payment. He was very friendly and helped us immediately with our request. As we recently moved to the area from out of state he also provided us with a document to verify our address to help us get new TN licenses. It was a great experience and we would highly recommend working with Mark!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, CJ. I’m glad to read you've had a wonderful experience while working with Mark, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• S

  Sharon Cusick
  4

  Although I’ve had some very poor experiences with Wells in the past and literally have nicknamed an account “Wells Last Chance”, yesterday was a very pleasant surprise. We had a transaction that had to be done with a personal banker and Matthew Troconis was an absolute consummate professional during the process. High fives to him....Wells should consider using him as a training director. Got our business taken care of with utmost courtesy and respect. Will definitely go to him next time we need anything.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Matthew. I'm sorry we didn't provide the customer service you expect of us, previously. If you'd like your concerns reviewed, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• R

  Ric Escobar
  1

  Waiting time for service was terrible. I could not do a simple transaction on line and had to wait for an hour to speak to a teller.

  Response from the owner

  Thanks for bringing this to our attention, Ric. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• D

  Diamond Shine
  1

  Arrogant and rude employees. My parents have been with Wells Fargo since the early 90's. The treatment my parents received was unacceptable. They are leaving Wells Fargo after almost 30 years because of the employees at the Franklin location.

  Response from the owner

  I'm truly sorry to see this. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure their experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• c

  cecilia ragozzino
  5

  This is the best Wells Fargo in Nashville. I'm going to tell all of my friends to go bank with Jack at the Cool Springs location. The service is excellent. All of the tellers and bankers are very friendly. It's A 5 star experience every time.

• L

  Leila Barghi
  1

  I can’t believe they won’t let you deposit cash ($550.00) into someone else’s is account!?? We was asked to go to Kroger and get a money order or cashier check so they could make the deposit ?? As a former banker I think this is crazy! No wonder there is only 4 branches in nashville ... this is the same bank that opened accounts- credit cards under clients name to meet their goal !!! All the frauds the bank managers and employee do in this bank surprise me how they have rules in depositing?? Maybe they can’t trust their own employees with the cash ???

• R

  Rhen Bovi
  1

  FIND ANOTHER BANK ALTOGETHER. Ridiculous policies. Unfriendly staff. CRAZY RATES. Have to wait for a banker to be free, the see a banker to present my ID and give them my thumbprint, see another banker with 2 forms of ID, just to cash a check. (without an account, that I refuse to get every time they badger me about it)

• C

  Changing Seasons Shoppe
  1

  Hassled that Ihave to show ID to deposit cash over $100.00. No other bank makes you show ID unless your taking cash out or withdrawing for the account. Took way longer to check ID when I was just depositing my cash into my account.