Wells Fargo Bank Jimmy Lee Smith Pkwy, Hiram

Wells Fargo Bank Reviews

• t

  tina rull
  1

  Worst Wells Fargo branch on the planet! Terrible employees and zero concern for their customers. Don't waste your time going to this bank location.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jackie T
  1

  Always a bad experience. You can no longer do banking on your lunch hour. Not when they consistently only have one teller. Walk in and see 3 people in line.. you're there at least 20 min. I have stood in line for 40 minutes. It's ridiculous.

  Response from the owner

  Hi, Jackie. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• T

  Toy Felton
  5

  I came to Wells Fargo to open a new account for my daughter. They're were no bankers and only 1 teller. However, Makiyah or should I say Super Makiyah? She greeted everyone that walked through the door, she answered everyone's questions with great knowledge and clarity; as well as assisted my daughter with opening an account online. The 5 stars is for Makiyah and the Teller.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Makiah. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• R

  Ricardo Williams
  1

  Service from Ms.Henry and branch manager Ms.Maziel was horrible. Completely disappointed in Wells Fargo after my encounter at this branch.

  Response from the owner

  Thank you for your review, Ricardo. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kristy Wilson
  1

  This has got to be the worst Wells Fargo I’ve ever been to. They should not allow transactions through the drive through that are going to take a long time. I am a local business manager and when I have to make bank runs I have to schedule to be gone a long time due to the drive through taking so long.

  Response from the owner

  Thanks so much for your feedback, Kristy. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• C

  CurlyKC
  1

  My card got stuck in the ATM and Mazil and Henry refused to return the card. Now I'm without any way to purchase groceries

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Randy Smith
  5

  Staff is courteous and fast. I only waited maybe 5 min to see a banker. Courtney was very helpful and resolved my issues with my card quickly, even checked my account to make sure I was on the best one . A few updates later I was all caught up and on my way. This is why I've been with WF for so long. Unbeatable service.

  Response from the owner

  I’m happy to see your issues were resolved quickly, Randy. Thanks for the kind words and have a great rest of your day. -Liz, Wells Fargo HL Social

• I

  Iamsoe
  5

  I took my son in today to start his checking and had a great experience. Mr. Antoine Jackson was awesome, very professional and we couldn't ask for anything more. I wasn't sure of which bank to take my son to but I am very happy that we went to Wells Fargo Bank. I do not currently bank with them but am thinking about it after this. 100!!!!

• A

  A B
  1

  Service here is always very difficult, and stressful. I come in to make a deposit into my account "no cash back" just straight deposit and I'm treated like I am a criminal. I have all information that is needed on the back of the check, "name on the account, account number, as well as I insert my debt card in at the teller counter entering my PIN #". Its not like I am asking for cash back from "My Own Account", but still must I be treated this way just to deposit a check into my own account? Customer service and wait time in the line here at this location is horrible, stressful, and unpleasant.

• G

  George Appling
  1

  Took me 20 mins to pay a bill and transfer some money. Then tried. To get some info about my IRA no one could give me any info because they couldn't contact anyone in that dept too busy do they day when account was opened a year ago I wad told they would call me for a periodic check up and review that hasn't happened been banking here for 20 plus years looking to make no eyo get some info about my