Wells Fargo Bank Serramonte Ctr, Daly City

Wells Fargo Bank Reviews

• V

  Vonceil Park
  1

  The tellers are more interested in chatting among themselves and their favorite customers then helping general customers. This morning there was a long line that extended to outside the bank but one of the tellers was spending about 20 minutes chatting with her supervisor and a guest about hiking trails, where to hike and when to go. Ignoring the waiting customers. I notice the supervisor of the tellers does this all the time. Especially when you need to use the safe deposit box; she would take your ID info and ask you to wait then she would go and chat with the tellers and ignore you until you remind her a few times.

  Response from the owner

  Thanks for bringing this to our attention, Vonceil. I’ll do my best to ensure this feedback is reviewed and addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• B

  Bob Simpson
  1

  Went to access my safe deposit box and was told I needed an appointment by who seems like the head teller that just stands in the back of the tellers giving orders. This made me lose my DMV appointment that I had set up weeks earlier. This Manager teller then threw me out of line. The worst customer service I ever experienced ever. The slowest bank with long lines. Would give 0 stars if I could. Manager needs a course on how to talk to customers, not yell.

  Response from the owner

  Thanks so much for your feedback, Bob. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• B

  Benny Louie
  2

  2 stars for the Convenient location within the Serramonte shopping center, across from Target with lots of free parking. It seems no matter what time of the day the lines are extremely long and move very slowly. Sometimes I just wonder why things move so slowly? They are fully staffed at the teller windows so it makes completely no sense at all to me. If you plan to visit this location, give yourself some extra time because you'll be here for a while.

• n

  nick turner
  5

  Tl;dr: The best Wells Fargo experience I ever had. Extremely good customer service and people. I was looking into changing banks, and this experience is definitely making me reconsider that. Mario the security guard was friendly! He is a very awesome person to have in the front, as he truly made me feel welcome right from the start. The teller Samantha also did everything she could to help me, and checked with the manager for a possible solution. My issue was that I forgot my wallet at home but needed 30 dollars. I was certain nothing could be done. Most tellers would just say 'No info, no card, no banking. have a fun bike ride home' but she was very attentive and solution-oriented! Samantha even informed me about a cardless mobile banking on the app which I had no idea was even a thing!! I now have the banking app and got the money I needed. Thank you for such positive service in these difficult times. (Also posting on yelp :D )

  Response from the owner

  Hello, Nick. It’s wonderful to see that you had such a positive experience at this location. Thank you for taking the time to share these kind words. -Shannon, Wells Fargo HL Social

• C

  Cyndi Castro
  4

  The tellers and Mario the sscurity guard have always gone above and beyond to mame me feel comfotable with banking there. Getting inside ths bank at this branch is a huge problem though because the line is at least a 30-45 min wait no matter what day or time you go. It's also extremy cold on the side they line you up on so if its raining or windy you get wet and fresze while waiting. They certainly didnt consider that for our customer comfort..

  Response from the owner

  I'm very sorry about the line at this location, as I understand how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• I

  IGM inc
  5

  Kelly is AWSOME , professional and always a pleasure to do banking with.......I am glad she is at this branch and not that hole in the wall in Pacifica... Fire in the hole...! The Detonator

  Response from the owner

  Good morning. I’m glad to hear your experience at this banking branch has been positive. I'm sorry you can't say the same about our other branch location. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• z

  zhen Guo
  1

  I had a $50 missing a corner, i went in and asked if I can exchange it? The teller then proceeded to give me a form and to go to another wells fargo across town and told me to fill it out and exchange it there. But as soon as i went to the second wells fargo i was immediatley helped and my bill was exchanged. Very displeased with the lack of effort by the teller.

  Response from the owner

  Thanks for your feedback on this location, Zhen. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• U

  URIAS PORTILLO
  1

  If I could give them a lower rate, I would. Costumer service is the WORST!!! The service manager lady never likes to go beyond the extra mile to make costumers happy. The store manager is a useless guy who always agrees to the service manager and don’t even bother to see the case and speak for himself!!! I ended up calling the 1-800 customer service # and yes, they were helpful and resolve my issue!

  Response from the owner

  Hello, Urias. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  Joyce Kafader
  5

  I have been with Wells Fargo for many, many years. I have Jose Navarro as my go to guy. He is such a intelligent, patient and caring person. He has always answered all of my questions. He always goes up and beyond to fit me into his schedule whenever I have asked. The bank as a whole is very friendly, attentive of the amount of time you are waiting. Thank you for excellent service. I really appreciate the excellent service.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Joyce. It’s wonderful to see that you’ve had such a positive experience with Jose. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• s

  sp s
  2

  Generally friendly service but misinformed teller(s) tend to prolong the pain of making withdrawals. The money goes in just fine, delays in getting cash.

  Response from the owner

  Thank you for your thoughtful review on this location. Although I'm glad you receive friendly service, I'd like to learn more about your withdrawal concerns. Please share more details in an email to [email protected] and mention your review and Google username (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social