Wells Fargo Bank F St, Davis

Wells Fargo Bank Reviews

• M

  Makala Miller
  1

  This location racially profiled my spouse! He went in to cash his check and spoke to a a manager because no one would help him and the manager kept giving him dirty looks and checking the cameras! Because he is darker colored!! They made him show 2 forms of ID to cash a check I have never ever had to show any form of ID to cash a check there! Then got mad when he was getting an attitude for the way he was getting treated! DO BETTER DAVIS! I thought this town was full of nice people I was wrong! Racial discrimination!!!

  Response from the owner

  Hi there. Please accept my apology for the way your spouse was made to feel when visiting this branch. I want you to know we take this sort of situation very seriously, and I would like to make sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• B

  Bunty
  1

  These guys dont pick up the phone at all even during business hours which made me go to the bank, only to learn that I will need an appointment. Made an appointment and started working with Megan Elsea, customer service rep. She took months to respond to my first email and I dont even know if the issue is even resolved as she never emailed back and confirmed. I gave up after sending few follow up emails. Not sure why her title is customer service rep when she provides zero service. I will never open another account with Wells Fargo! Oh wait, they may open one for me without my knowledge.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• J

  Johannes Starke
  2

  They don't answer phone and don't call back if asking them in-person in the branch to call me to make an appointment. On the plus side, their ATMs work.

  Response from the owner

  Hi, Johannes. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• T

  Thomas Cross
  2

  Over the last year this branch has really become lethargic. They seldom have enough experience tellers. The tellers they have are great and over worked! The policy changes have slowed things down to a crawl for businesses. I assume it is due to cost cutting and all restrictions due to the past fraud?

  Response from the owner

  I'm very pleased to hear our associates at this branch are great, Thomas, but I'd like to learn more about your concerns. When you have a moment, please share some more details in an email to [email protected]. Please be sure to mention your review and Google username as well (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• M

  Maggie Kersten
  5

  Thank you for taking care of my 93 year old mother. Your kindness Tom is greatly appreciated.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Maggie. We appreciate your feedback. -AJ, Wells Fargo HL Social

• n

  nathan feura
  5

  The banker named Jose helped me out at 4:33pm on 6/9/20 at this downtown Davis location. I had some issues with and overdraft fee and he was caring and listened to my issue. I really appreciated all the Help and support he gave me with getting my account in order. I hope Wells Fargo can hire more people like him.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Nathan. It’s wonderful to see that you’ve had such a positive experience with Jose. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• C

  Christopher Duggan
  1

  I've been a Wells Fargo customer for almost 15 years, and I've never been treated as rudely and disrespectfully in any WF branch as I was treated here. These people are completely incompetent and unhelpful.

  Response from the owner

  I'm very sorry to see this, and I'd like to learn more about your experience. Please email me at [email protected] with additional details, your Google username, and be sure to mention the Wells Fargo location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• G

  Gary Whitmore
  1

  Horrible customer service! The Davis branch manager was incompetent. Woodland branch did what the Davis branch said they couldn't do. Sucks I had to drive out of town to get the help.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us at this branch. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• T

  Ty Truong-Jones
  4

  No real problems, with the outside ATM. Besides being one of the only ATMS in Davis, CA it provides 5 ATMS for convenient selection, and although I rarely go inside or deal with the personnel, the ATMS outside always seem to be working, for deposits, or withdraws.

• B

  B “Zzz”
  3

  Would be 5 stars except for one agent. Both experiences with her unpleasant. Shouldn't work in customer facing roles.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure any concern you have is addressed. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). -Jessica, Wells Fargo HL Social