Wells Fargo Bank Union Blvd, Lakewood

Wells Fargo Bank Reviews

• S

  Steve Lazanas
  5

  I was having a horrible day and nothing was going right. I needed to transact some business inside the Wells Fargo bank on Union Ave. I was totally unprepared with my papers, account numbers, etc. I was helped by a teller named Heidi. She was so nice and patient with me it really calmed me down so i could explain what i needed. She handled my transaction like s real pro. She was very knowledgeable and even filled out some paper work for me. Wells Fargo management should realize Heidi is a real asset to their business.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Steve. It’s wonderful to see that you’ve had such a positive experience with Heidi. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• A

  Andrew Parker
  5

  This branch is fantastic. My wife and I were closing on a house within the next 24 hours and they advised us to get a cashier's check (instead of a wire transfer) to make sure the funds were available for our home closing. They were professional, friendly, and fast. I was in and out of the Wells Fargo in 10 minutes with money for our new home. Awesome job.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Andrew. -AJ, Wells Fargo HL Social

• A

  Alexandria Calderon
  1

  I've always expected better from Wells Fargo so I always gave them the benefit of the doubt. But THIS Wells Fargo time after time seem to have employees who are not sure what they're doing. There has been a big lack of accommodation, basic customer service and sometimes unprofessional behavior. They claim they had one of my cards turned off. Come to find a month later, they never did. I went in to get an account setup and assured me I was all set. Again not too much later I found out the account was never set up. I had trouble with my debit card so ordered multiple cards that I never received and once I received a card, the chip broken in my card and it has made basic purchases a hassle. Not to mention one of there employees seem a little too flirtatious for my comfort. I'm sure there are many more other issues I have had but why even bother listing them all. One star.

• V

  Victoria Jones
  5

  The staff here was great, especially the teller Kyle! I came in when I had been having a very long week, and he was so patient and kind! He made me feel at ease just by having a normal conversation with me. The rest of the staff was also very helpful. Thank you!

  Response from the owner

  I’m so glad to read about your experience, Victoria! Thanks for taking the time to share this positive feedback. I’ve forwarded your kind words to Kyle and his manager. -Shaun, Wells Fargo HL Social

• B

  Brad Ward
  1

  Took cash payment for auto loan, did not credit my acct and told me it will be 3 days to "fix the issue." In essence stole 4 grand

  Response from the owner

  Hello, Brad. Your review caught my attention, and I want to connect you with a specialist who can look into your concerns about your payment. If you could mention your review, full name, phone number, and address in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• B

  Brenda Kerr
  5

  I know Kyle Smith thru the West Chamber and have recently had the privilege to work with him in transferring my merchant services account over to Wells Fargo. Kyle helped me every step of the way and is saving our business money each month on transaction fees which is always a blessing for a small business. He is also very knowledgeable in working with small businesses to help them with their financial needs. If you are looking for a business loan or have questions on business financial planning I would highly recommend talking to Kyle Smith with Wells Fargo Bank.

• D

  Daphne Galloway
  5

  Good ATM and nice tellers! But can you all get someone to fix the pavement before your ATMs?? The potholes are huge , thanks!

  Response from the owner

  We appreciate your feedback. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• G

  Grant Smittkamp
  1

  Refuses to accept coins as a deposit. Money is money right? They refuse to accept coins at this bank unless it is rolled. I pay a service fee as a WellsFargo customer for things like their ability to take coins, and apparently they no longer do. Horrible customer service the way they told me as well, calling a manager as if I was a crazy customer to deal with when I politely asked if they could deposit my loose change collection. Going to switch banks because this is the last straw with WellsFargo. They did suggest I take my coins to CoinStar, which would only take a 9.8% service fee. Lame.

• G

  Garrett Hancock
  5

  Elizabeth Rubio is the best! Super helpful and informative and I had a great experience here. Highly recommend this location if you're with Wells Fargo

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Garrett. It’s wonderful to see that you’ve had such a positive experience with Elizabeth. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• R

  Rusty Dye
  1

  There wasn't a pleasant person one in that building. I was told I wasn't able to cash a check drawn from them unless I opened a checking account. Treated like criminal and told that my hair, which is multi-colored, was " inappropriate for their establishment." By the branch manager! Awful place with AWFUL frat boy jerks working there!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social