Wells Fargo Bank Greenbrier Pkwy, Chesapeake

Wells Fargo Bank Reviews

• r

  roy cooper
  5

  Honestly probably has the nicest staff of any Wells Fargo I've ever been to. And better then a lot of the other banks in the area. I wish the other Wells Fargo in the area were as friendly as the staff here is.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Roy. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• V

  Vonda- Godsgirltv
  3

  Cashier was very pleasant and usually good service; but, the building smells stinky & old inside. Walked in and it wasn't busy at all. There's no reason someone in house, could not accomidate me with an appointment without me having to phone in, or go to lap top. I'm so, tired of covid being an excuse for poor customer service. Please, serve with excellence, please....

  Response from the owner

  Thanks for bringing this to our attention. I’ll do my best to ensure this feedback is reviewed and addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• L

  Lonita Humphrey
  1

  The sleeve tatted employee at this branch messed me up with my order for a replacement card. I completed the new order inside this branch at the end of August (only customer inside at the time). Today, I still don't have my card. Why??? Because she did not include the ONE DETAIL I told her was missing from my confirmation screen (my apartment number). I called Wells Fargo Customer Service this am. They decided to report it "lost" again although I never received it AND the new card they are expediting WILL HAVE A DIFFERENT NUMBER!! Thanks a bunch. Now I have to change that information on everything associated with autopay, etc. This has cost me more time and inconvenience than it ever should. That employee was five star friendly at ignoring me about one very specific detail when I brought to her attention that the shipping address was incomplete.I wouldn't recommend letting anyone other than the ATM handle any transactions at this branch.

  Response from the owner

  Thanks for bringing this to our attention, Lonita. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  Crystal Hardesty
  5

  I have had one of the worst weeks ever. Not only did they take care of my problems when no one else would but they were extremely nice and went above and beyond. Thank you for taking care of the customer.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• J

  Jeremiah Brown
  1

  I’m on the phone outside the branch, I ask for a letter with my name acct number routing number on Wells Fargo letter head. I’m told to go thru the drive thru. What!!! Just print and give to me or email it, they can help you in drive thru. Get in drive thru tell them what I need, I’m told to go online with a desktop or laptop login and request direct deposit letter. I say you can’t do it here now and send to me, they say they’re trying to promote ppl to use the app, but I’m right here I need it for my job. We’re trying not to do what person to person cause of social distancing. Unreal, they’re lazy and have no courtesy for working customers. The worst yet

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• J

  Josh Larkin
  5

  I do not go into banks very often so when I do I expect them to handle my needs. They did a very good job here and the lady was very friendly to help us out with everything we needed. They also helped us order a bunch of dollar coins for a work activity.

• S

  Shane Gannett
  1

  I went to this location because it was close to work. I went in to get something notarized. I sat in the waiting area and was just ignored. I decided to walk out after 15 minutes of employees walking by and going in and out of their offices. I'll just stick to the branch near my house where the manager comes out and greets people within 2 minutes of them arriving in the lobby.

• C

  Carlos F
  5

  It was necessary for me to meet with a banker twice to complete my business with Wells Fargo. Both times my banker Ms. Francis was outstanding and the teller was great as well.

  Response from the owner

  I'm truly glad to read your review, Carlos, and I appreciate you taking the time to share these kind words. Have a great day. -Nick, Wells Fargo HL Social

• n

  nathan montes
  1

  Awful there complete morons all I asked was to cash and deposit a Wells Fargo check on Friday. But instead of cashing them depositing they just deposited the check so I had to wait until not Saturday, not Sunday but Monday to access my money. I usually say cash then deposit because the money is available immediately smh

• J

  Jennifer Weller
  5

  This might sound like an odd thing to save but I absolutely love this branch. The girls here are so sweet & helpful. I lived in Portsmouth & would drive here to bacnk because of how wonderful the people are. I still drive from Norfolk & will continue to.