Chartway Credit Union Stephanie Way, Chesapeake

Chartway Credit Union Reviews

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  Luis Valenzuela
  1

  This location always gives me hard time. Today I went to deposit some checks into my business account. I totally understand about check hold due to amount of money. But what I don't understand is what the lady said it made so mad the way she said it. Basically just because I don't visit this particular location they don't know me and that's the reason why they put check on hold regarding of my relationship with the bank. I asked her so it doesn't matter that I am a member of the bank and have a business account with them. If I don't want to have trouble I only allow to visit one location? She Basically said yes because the manager at this will treat me differently just because I don't come here often. I think this is very unprofessional and very rude.

  Response from the owner

  Hey, Luis! We appreciate your membership and would value the opportunity to speak with you to learn more about the experience you shared. Can you please send an email to [email protected] with your contact information? We'll have a member of our team contact you to learn more and see how we can help. Thank you again for your membership - we look forward to speaking with you!

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  Ledre Cofield
  5

  Mrs Dantzler helped me get a lower interest rate on my auto loan, as pay off my credit card debt. She really went above and beyond to help me. I was also able to open a checking and savings account as well. All the associates were helpful and very kind.

  Response from the owner

  Thank you for your valued membership and this review of our Greenbrier branch. Our team members like Mrs. Dantzler love being able to make a meaningful difference & helping members like you thrive financially. We look forward to serving you again soon!

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  Pat Massey
  5

  Great people! All were very knowledgeable and friendly. If you are in the market for a credit union, check out this one.

  Response from the owner

  Thank you for your valued membership and this review of our Chesapeake Branch. Our team members love being able to help members like you thrive financially. We look forward to serving you again soon!

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  audrey Strunk
  1

  I had a credit card with this bank. I paid the credit card off in 2017 and closed the card and my bank account with them. Here it is August 2021 and they send me a collectiom for 2200 from 2017. They refused to see my proof of payment payment and are continuing to send this bill to collections even though I have proof that I paid this account and closed it. Also this was from years ago and they now added to collections 4 years later!

  Response from the owner

  Hi Audrey - We are sorry to hear this and would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch

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  Patrice Johnson
  5

  There customer service is AMAZING. The young man that assisted me at the front counter exemplified professionalism. I live by a closer Chartway, yet I travel to this location to get excellent service.

  Response from the owner

  Thank you for your valued membership and this five-star review of your experience. Our team members love being able to make a meaningful difference & helping members like you thrive financially. We look forward to serving you again soon!

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  Chad White
  2

  Two stars because the associate helping me on the phone was very polite and professional. No more, however, because I was unable to use the website to pay off my auto loan even though my external checking account has been debited every month for over 3 years. Now I have to go into the bank with a check in order to avoid additional interest accrual, which I really don’t have time to do today.

  Response from the owner

  Hi Chad - We're disappointed to hear you experienced issues with your account. If you could please send your contact information to [email protected], we'd like to reach out to learn more.

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  Connie Cain
  1

  I wish I could give it a higher rating. I extremely dislike staring my personal banking business with everyone in the lobby. I understand wanting to keep tellers safe but what about us as as customers? How is talking into a screen keeping our banking business safe? Very unsatisfied with the new setup. I will have to research other financial institutions, as this is not a safe and confidential solution.

  Response from the owner

  Hi Connie – We value your membership and appreciate your feedback on our Greenbrier branch. We'd like to reach out to you to learn more about your experience with us, if you could please send your contact information to [email protected].

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  Lee Davidson
  1

  Have had my account with Chartway since 1996, the last few years they have gone completely downhill. The customer service is not great, the location on Eden Way is slow and you do not see any employees! This is a complete lack of customer service- Hey, come bank with us but our staff doesn't want to greet you in person! The mobile site is always down and for the last year they have been telling me they were going to fix the account so we could use the mobile deposit and still haven't. Hate to switch after so many years but Navy Federal is looking better and better!

  Response from the owner

  Angie – We value your feedback and apologize for the inconvenience you've experienced. We're happy to share that we're in the process of updating our branch experience at our Greenbrier branch and are always making improvements to our member services. If you'd like to share more about your experience with us, please send your contact info to [email protected].

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  Valerie Hall
  1

  The associate that helped me was very not only less than friendly but rude! I must say however that Anthony the branch manager is very nice and helpful. However, he is not able to help everyone and all of the other employees that I have dealt with have been very rude. I guess they put the folks that do not have personal skills hidden and they do not do well when they have to have human interaction.

  Response from the owner

  Hi Valerie – We're disappointed to hear this. If you could please send your contact info to [email protected], we'd like to reach out to learn more about your experience with us.

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  Ivy Irish
  1

  I waited longer than usual to be seen, only to be told by the person on the screen (seriously) that she couldn't take my payment and that I had to go wait in ANOTHER line to be helped, but that person said they had 4 people waiting already. They don't have a row of tellers like a normal bank, and I ended up just leaving to go to a different branch (with a normal setup) to make my payment.

  Response from the owner

  Hi Ivy - We appreciate your feedback and will provide your comments to our management team. We're in the process of updating our branch experience and your feedback is important to us.