Wells Fargo Bank University Ave, Fairbanks

Wells Fargo Bank Reviews

• R

  Robert Doerning
  1

  EDITED: I spoke with cooperate, and I cannot help but recommend you going to ANY other banking company. Their interest fees are so incredibly high compared to most other institutes. Their policies (which I reviewed with a friend who handles legal documents) are so technical and beyond common people’s understandings, its downright underhanded, not to mention the manager of this particular branch, degrading my friend in a room full of customers. Unacceptable. I will leave my previous review below though, for consistency-sake. Save your hard-earned money, and do fall for Wells Fargo’s convenience-traps. Wells Fargo has been great, however, I would recommend ANY other branch. The manager has repeatedly shown disrespect and made it clear that customers are not a priority. Its just a business. I've had wonderful experiences every other Branch ive been to.

  Response from the owner

  This is not the customer experience we strive for, Robert, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• J

  Jessica Douglas
  1

  There should ALWAYS be a manager available to open up a new account. But especially in the middle of the day, in the middle of the week. Very unprofessional. Covid is becoming a lame excuse now. Also the tellers need to be better informed in instructing potential clients how to open up an online account and not refer them to the app but the ACTUAL website. And by the way your app is super buggy anyhow.

  Response from the owner

  I'm very sorry to learn about your experience, Jessica. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Casey, Wells Fargo HL Social

• A

  Anna Medina
  1

  I have been to multiple Wells Fargo branches all throughout the United States and this by far the WORST branch I have personally experienced. The general tellers are just okay, but I'm not sure if she's the supervisor or the branch manager but she is simply AWFUL! Very rude woman who acts as if preforming customer service is an inconvenience to her day and I've been unfortunate enough to deal with her multiple times. Also, I am very well aware there is a mobile app (been banking with WF for 10 years), but when I try to do something on said app and it tells me to go into my local branch for assistance, well I'm going to do just that. That does not mean that I should be subjected to rude employees who cannot handle multi tasking. Also, I know about the mobile app! If your employees solution for all of my issues are to go to the mobile app (even when the app refers me to my local branch) then what is the purpose of employing 5+ employees who's jobs are so "easily" replaced with an app? To sum this review up terrible branch, terrible customer service, and avoid this place if at all possible.

  Response from the owner

  Hi, Anna. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• S

  Steve Lanese
  5

  I had a pressing issue to deal with during the system outage on 2/7/19. I was very thankful that they were still able to take care of all my needs. Great support from the teller (and the teller supervisor). Thank you very much.

• S

  Susan Luckow
  5

  Always outstanding service and everyone is kind. They know my dog's name and welcome her whenever we come into the bank. I am getting a home loan with Wells Fargo and they communicate each step as well as help with all the required paperwork.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Susan. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• K

  Kofan Lu
  5

  Staff are super friendly and helpful, always help me with huge patience, especially Joanna, who tried her best to solve my problems and gave nice advices. It really make my days every time after visiting here.

• M

  Mason Lyle
  5

  The atmosphere is great, feels like walking into a friend's place. The staff here are are always cheery and willing to help! One of the better banks in Fairbanks.

• B

  Ben Kahoe
  5

  Matthew and Joanna were extremely helpful everytime that I called and when I first opened an account, very friendly and solved all my issues!

  Response from the owner

  I’m so happy to hear they were able to assist you, Ben. Thank you so much for this feedback and have a great rest of your day. -Nick, Wells Fargo HL Social

• J

  Jeremy Hannah
  5

  Had a good experience with Jacob as my teller. The best experience I’ve had here, and I’ve had some poor ones.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Jeremy. It’s wonderful to see that you’ve had such a positive experience with Jacob. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• s

  soumitra sakhalkar
  5

  Always have got the best service whenever I have visited.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Soumitra. We appreciate your feedback. -Nick, Wells Fargo HL Social