Wells Fargo Bank E Whitestone Blvd, Cedar Park

Wells Fargo Bank Reviews

• E

  Elliot Aquila
  1

  Please fix your ATM. For the last six months, whenever I have tried it has only ever had money once. Front desk staff is great, but they do not call back.

  Response from the owner

  I'm sorry to read your review, Elliot, and I'd like to assist you with each your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address these concerns. Thank you. -Nick, Wells Fargo HL Social

• N

  Navpreet Kaur
  1

  I have a business account with Wells Fargo and deposit a cashier's check every week at this location. Yesterday, I went in with cash to make a cashier's check and was instructed to return only when I had two IDs, which is undqerstable because maybe that is their policy. The teller was unnecessarily rude and condescending, I felt unwelcomed here.

  Response from the owner

  I'm truly sorry you were made to feel that way when visiting this branch, Navpreet. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• N

  Norman Martin
  1

  The absolute worse maintained ATM out of all the Wells Fargos in the area. Constantly something wrong with it. It's a new machine with the same issues. VERY frustrating!

  Response from the owner

  Thanks for taking the time to share this with us, Norman. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• S

  Selena E Gomez
  1

  It’s been 3 weeks already every time I come the ATM does not take cash deposits or withdrawals

  Response from the owner

  Thanks for taking the time to share this with us. I’m sorry for any frustration this has caused. I can confirm that the appropriate teams are working to resolve the ATM issues at this location. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• D

  Deanna Rodriguez
  1

  DO NOT BANK WITH WELLS FARGO, they do not care about you as a person or a customer and will not help you when you have gotten your account hacked and your money stolen even when you report it right away

• D

  Daniel Zhang
  2

  Some numbers at the drive-thru ATM keypad stopped working. Next few days I started having unauthorized purchases on my debit card. Good thing it was auto declined. It has been more than a week of the ATM not working and no one is actively maintaining the machine. Really unfortunate.

  Response from the owner

  Thanks for bringing this to our attention, Daniel. I apologize for the inconvenience and have forwarded your feedback about the ATM at this branch appropriately. To ensure your unauthorized purchase concerns are addressed, please email [email protected] and mention your review and Google username (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• D

  Danielle Barton
  1

  Don’t bank with Wells Fargo. Went to the ATM on Friday. Was shorted a significant amount by the ATM. They confirmed within 5 minutes that the armored service switched $20s and $50s in the ATM, not to worry, all is ok. Several customers were impacted. After being at the bank for an hour, I ended up having to leave after a “fraud claim” was filed and call myself to ASK if I could be refunded the amount I did not receive from the ATM. After waiting on hold I was told that they would have to review the claim BUT it is at their discretion to take up to 10 days to decide on a refund. The woman said she “made a note” to complete the refund “in a couple hours”. Four days later and no call back on my “claim” or complaint, and absolutely no refund. This is a joke. After banking here for a long time, this is the absolute worst customer service I have ever experienced.

• A

  Amy Shortt
  5

  I went into the bank with a couple of pretty obscure requests and questions and Paige was extremely kind and accommodating. She provided me with tons of helpful information—she has the best customer service!

  Response from the owner

  I’m truly happy to read about your experience with Paige! We appreciate the feedback, Amy. -Nick, Wells Fargo HL Social

• B

  Brittany Smith
  1

  I walked in to open a checking account the bank was empty and there were 6 workers doing nothing behind the counter. Only one of the ladies spoke to me then asked for help for me and a man in a blue suit said it’s goi g to be about 10 mins. Ok why when you guys are doing nothing I am going to contact the branch manager.

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I want to make sure your feedback is forwarded appropriately. Thank you. -Jessica, Wells Fargo HL Social

• J

  Jay M
  1

  Pathetic service. Had to wait 30 minutes for some one to ask why I am there . Exploiting the Covid situation still . Employees are more into thier lunch breaks than customers. Plan to move all account out soon.

  Response from the owner

  I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review, full name, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social