Wells Fargo Bank W Union Ave, Bound Brook

Wells Fargo Bank Reviews

• C

  Cathryn Potter
  1

  Can’t withdraw cash via drive through without long written document. Can walk in or use atm with just your card. Way to go making the least safe option the hardest to use! Typical W F.

  Response from the owner

  Thanks so much for your feedback, Cathryn. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• R

  Rachel Reina
  5

  Everyone I've dealt with at this branch has been friendly, helpful and efficient. I walked in ten minutes before closing today needing four cashier's checks and they didn't bat an eye. Bad customer, good bank :)

  Response from the owner

  I’m happy to hear you feel this way, Rachel. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• b

  bianka smith
  5

  The customer service here is exceptional. Everyone treats you with respect and is so kind. I will always go to this branch before any others. I appreciate the service here so much.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Bianka. It’s wonderful to see that you’ve had such a positive experience at this branch. -AJ, Wells Fargo HL Social

• K

  Katya Valverde
  1

  Scott from this branch you need to learn some customer service I just call to make an appointment to go in and open an account for my son and he didn’t even let me talk, and just kept talking on top of me nasty answers.REALLY NASTY PERSON!

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Cathryn Potter
  1

  Consistently slow service. Today misread check, though prose portion is perfectly clear. Now waiting for them to fix it but they now want check changed to match what THEY did. Use another branch if you possibly can.

• M

  Maria Moya
  2

  They’re nice when they finally attend you^.^ waited 20 minutes just to watch one of the bankers leave for her lunch break. Need more staff; they had 3 tellers and 1 banker;

• H

  Helen Holton
  3

  Staff was nice but I had to wait while they checked procedure with their back office.

• J

  Jose Sanche
  1

  They lose checks please guys did not go to the bank they are horrible

• K

  Karina Hernandez
  1

  Terrible service, the jobs of this bank never give you good attention, I called 3 days ago to make an appointment for my son to open an account, they told me they would call me back, days went by until I called them again, They did not give any solution, then call customer service in a few minutes. I am called a very pessimistic man, he does not know how to attend a lady, he told me that he did not have staff that speaks Spanish, then I said ok, that's fine, thank you, the man was very bad. Adducated I shot the call he never showed interest in helping or thanks for calling or anything. TOTALLY THAT BRANCH OF BOUND BROOK 08805 LITTLE PROPROFESSIONAL. Terrible service, the jobs of this bank never give you good attention. I called 3 days in advance to make an appointment for my child to open an account. They told me that they would return the call, days passed until I had to call them again. They did not give any solution. Then call customer service, in a few minutes I was answered by a very pessimistic man. He doesn't know how to serve a lady. He told me that he didn't have staff that speak Spanish, then I said, "ok that's fine, thanks." The very rude man cut me off the call and showed no interest in helping, nor thanks for calling, he told me. TOTALLY THE SURCURSAL OF BOUND BROOK 08805, THEY ARE VERY LITTLE PROFESSIONALS.

• B

  Bray. estevez
  5

  Thanks to Geraldine for her good attention, very kind and professional. !!