Wells Fargo Bank E Arques Ave, Sunnyvale

Wells Fargo Bank Reviews

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  Carlo Sulzbach Sartori
  5

  Excellent customer service. I just dropped by and they helped me setting up an appointment so that I wouldn't have to wait in line. Once I arrived for my appointment, the banker quickly helped me open a bank account through a smooth process and got my internet banking running despite minor complications with the system.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

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  Luisa Molina
  5

  We had the pleasure to be served by Karim Abichakra, he was awesome! He was super patient with us, explained every detail that we needed to know and advice us during the whole process, thank you for your service!

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Karim. I've made sure both he and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

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  Vasily Igishev
  5

  Amazing customer service experience! Thanks a lot to Karim Abichakra, he is an incredibly knowledgeable and supportive banker! Highly recommend working with him! The guy at the entrance who was managing the queue was super friendly and helpful as well. Big kudos to this branch!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Vasily. It’s wonderful to see that you’ve had such a positive experience with Karim. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

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  Love Dove
  1

  I have always come to this location because they provide wonderful customer service, efficiency and the location is convenient. Today, my experience there with a teller who should not be at a window by the name of THANH. When I approached the teller window, she looked angry, didnt greet me but I still greeted her and asked her how she was, I got no response just an unpleasant face. When I requested that I would like to make two deposits with a check I had, she didn't acknowledge my request with any response. Her energy was so negative, I immediately regretted being serviced by her. After she pulled up my account she tells me, you can just do a transfer. So instead of accepting my request she now advices me to take time out of my day to hop online and make a transfer when I am already at the bank. Like how hard would it have been for her to just do her job? Next I asked her, if I deposit this check (a stimulus check) would it be available right away. She responded, "yeah it should be". She deposits my check and tells me I have $400 available now and the rest will post in 24 hours. I looked at her and asked her why did she go ahead and do that when she told me it would be available right away. What a huge a deflection on this branch. I had things I needed to take care of (car payment and auto insurance) with the funds but because of her incompetence and lack of customer service and unpleasantness, she earned an official complaint. PLEASE do this branch a favor and get rid of THANH! I am sure I am not the only one she has done a disservice to.

  Response from the owner

  Thank you for your thoughtful review on this location. Although I'm glad you generally enjoy your experience at this location, I'm sorry you can't say the same about your visit with this branch associate. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

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  COREY WILSON
  5

  I have been a customer for more than a decade, so I may be bias. However I feel as though I am well taken care of.

  Response from the owner

  We appreciate your feedback, Corey. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

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  Carlos
  1

  I come here quite often as it’s nearby to my home and nearly the whole staff is so welcoming and nice but there’s this one bank teller who is always rude and in a bad mood. From the look of my receipt, his name is Farzad and he has helped me a handful of times and he’s always unwelcoming, rude and never informs me when he’s done with my deposits, withdraws, etc. I thought he just had a bad day but this is every time he helps me.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

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  PLEADTHA5TH G
  1

  Employes definitely Need improvement on customer service.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

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  Joseph
  1

  The lady at the front wouldn't let me in with my wife who was inside, even after someone left. She says, "do you really need to come in?" So cold and superficially fake nice. Definitely have had warmer greetings

  Response from the owner

  I'm sorry to learn about your experience at this location, Joseph. Could you email me more details about your interaction? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Jessica, Wells Fargo HL Social

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  Luis Schilling
  1

  I went in there today to open my business and personal account. I didn´t have my passport with me, I offered to come and pick it up and come back, only live 10 minutes away. But they told me that the business representative will be back in an hour, to schedule an appointment. Only 1 business representative?

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  Nicholas Mangrum
  1

  This bank completely wasted my time. I needed a cashiers check to move into a house and they made me go through hoops to change a account name. It was obvious I met the requirements, but they rather waste my time when I was in a rush.

  Response from the owner

  Hi, Nicholas. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social