Wells Fargo Bank W Hendry St, Hinesville

Wells Fargo Bank Reviews

• R

  Rahn Raethke
  1

  AVOID LIKE THE PLAGUE IF YOU HAVE ANYTHING “COMPLICATED” Personally think I may go back to my credit union. I went with Wells Fargo because it is a nationwide bank, and to be able to talk to someone in person. With the advent of online banking I think I will go elsewhere. I understand for the sake of brevity trying to open an account online. I already have an account with them and wanted to open a new one. Mind you I assume there are two bankers in this whole office. Looked like one was dozing off in his office in his chair and the other had just finished with a customer. Only other customer was in the teller line. The banker told me that they “were mostly by appointment only”. What exactly is mostly by appointment? Either you are or are not due to whatever protocol you are under. I mean you wouldn’t receive MOST of a chemotherapy treatment would you? OR get most of a surgery done. Honestly it wasn’t worth the time explaining to the banker that I had previously tried to do this online. Apparently the only appointment time was at 4PM. Never seen a business talk themselves out.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  PHIL MEYOR
  1

  Very unprofessional! More office cubicles with less people working. Customers have only a little space where everyone hears your business. We made an appointment and just to come and wait 30 minutes. What’s the significance of the appointment? And that Bank Associate with the surname Welsch tried acting smart on us, she didn’t want to serve us. And she knows the reason why! Without even looking at our documents she stated that our Article of Incorporation was expired which wasn’t true. She requested two forms of IDs which we presented, just to tell us in addition that she needed our marriage certificate to prove that we are married. Why didn’t you call the day before the appointment to let us know what we needed to open a business account? She lied that she called me and my phone didn’t allow her to leave a message. That’s a blatant lie, I always return every phone call because it might be one of my Soldiers needing me. Hinesville Wells Fargo Branch has left a bad taste in my mouth for Wells Fargo in general. Very unprofessional!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• N

  Nacho Connery
  5

  I recently had to do business at this location and was absolutely blown away by the level of professionalism of the banker I worked with; She was patient, courteous, and took her time to answer my questions and work with me. As I was in there I also noticed the line to the tellers moves swiftly, and people were welcomed and helped quickly. I have used the ATM at this location many times with no issues as well. Special thanks to Jaimie T for all her help and amazing service.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Joe. It’s wonderful to see that you’ve had such a positive experience with Jaimie. Thank you for choosing Wells Fargo. -Janet, Wells Fargo HL Social

• B

  B. High.
  1

  I was depositing a check and the bank teller asked me what was the money for and said because it’s a lot of fraud going on. Anther time they started asking me personal questions too.

  Response from the owner

  I'm so sorry that you felt you had a one star experience at some of our locations. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• T

  Tynesia Mabon
  1

  They are the worst bank I have had in my life seriously. I filed a fraud claim and instead of them crediting the money they making me wait past my 10 days to make a decision. Please I recommend no one at all to bank with them. This is a warning ⚠️

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Tynesia, and I want to be sure these concerns are addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• S

  Sidnei Silva
  1

  Worst experience ever !! Traveling through Hinesville heading to airport to catch an international flight . I desperately needed to do a wire transfer but was refused because I didn’t have an appointment . I begged that I would wait in between clients . I waited outside for 45 minutes and not a single person went inside . The manager finally came out and told me she could make appointment for me on Wednesday . Today is Friday . Ms Johnson was very unprofessional and had a major attitude . She could have went a bit out of her way to help, if she wanted to but instead appeared lazy and disheveled , I have no idea how this woman Brenda Johnson got the position as “service Manager “ it is beyond me unless their was no one else to fill this position , she must have pulled the shortest straw . The branch superior should spend some time carefully reviewing her attitude and performance. Luckily We were able to make our plane because another branch accommodated us WITHOUT AN APPOINTMENT :) located 45 min from this location .we have been with Wells Fargo for over 15 years and this was the worst experience ever . If I could give a negative star I would

  Response from the owner

  Hi, Sidnei. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your customer service and wait time concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Juan Fernandez
  4

  Nothing but great results with this Bank

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• I

  Isia D Orr
  5

  Thank you so much Justine for accommodating me so that I could close on my house as scheduled! I really appreciate your warm and welcoming attitude & your speed and efficiency at doing your job in the middle of this pandemic. I look forward to continued business at this location. 💫

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Justine. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• r

  rutvik Patel
  1

  They are staff is very worse I went to do wire transfer they ask me my id and show to they say you have whole in you’re id so it’s not valid I say I been using this since 3 year only this place see you making big deal out that than there staff say I will block you’re account if you don’t have valid Id and this is my driving license valid id

  Response from the owner

  I'm sorry to see that you unable to complete a wire transfer at this location, and I apologize for any inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'd like to make sure this is thoroughly reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• T

  Tanika Rodriguez
  5

  I love banking here. Whenever we come, we are always greeted with a smile and professional customer service. Jaime has been so amazing to us and I love working with her. Melissa is always helpful and kind! I love the bankers!! Thanks to everyone!