Wells Fargo Bank Old Keene Mill Rd, Springfield

Wells Fargo Bank Reviews

• E

  Emma Keys
  5

  Our family has used this branch twice to handle a cash advance from USAA. They were professional, courteous and friendly both times!

  Response from the owner

  I’m happy to hear you feel this way, Emma. Thanks so much for the feedback. -Nick, Wells Fargo HL Social

• R

  Robert Kaiser
  5

  Joel Maeda and all of Wells Fargo staff made me welcome on all my visits to this Wells Gargo location.

  Response from the owner

  I'm glad to hear it, Robert! I'll make sure your kind words are forwarded to Joel and his manager. -Casey, Wells Fargo HL Social

• L

  Lynne Seufert
  5

  I would like to commend Mr. Samuel Glasford. I was having a difficult time finding my safe deposit key and he was extremely kind and helpful. I ended up wasting his time because I found the key but he continued to be so curteous and I am grateful. Please thank him again for me, he helped me in a stressful time. Lynne Seufert

  Response from the owner

  Hi, Lynne. It’s wonderful to see that you had such a positive experience with Samuel. Thank you for taking the time to share these kind words. -Nick, Wells Fargo HL Social

• S

  S L
  1

  Walked in on a Saturday morning to get a public notary formed signed and stamped. I showed my instructions to George, but he didn't show much interest in reading it. I read it out loud for him, just to get his attention. He said it could not be done in a bank setting, and said I needed to see a lawyer. I went to a Capital One bank nearby, and the same public notary form was signed and stamped right away. Capital One banker was very attentive. Mission accomplished at another bank. I have been a WF customer for many years. I'm switching.

• S

  Sarmad Alsaadi
  5

  Great customer service, I don't know how important my reviews to other but honestly I never seen great customer service and any different branch like this one, I definitely consider myself as a part of Wells Fargo family, I want to mention one name is Aroosa, she was beyond my expectations courtesy, professional, polite, and the list will goes on, I have no doubt that's one day she will become a Wells Fargo branch manager hope is going to be soon. Keep the hard work guys.

• D

  Dee Ramirez
  5

  Great bank convenient location, two Atms and good people. Zahra khan a true loan specialist is awesome works with you and explains your options and guides you through the process.

• S

  Sleeper Countdown
  5

  Walked in trying to solve an issue I did and the banker Carlos Aragon helped me out and went through step by step explaining how I can avoid the same issue in the future... super helpful 100% satisfied with my visit.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Carlos. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• S

  Stacie Peyton
  2

  I dislike this location because there is no drive thru ATM. You have to park and hope no one walks up to the ATM on the building (there are 2) before you get out of your car.

• R

  Raymond Young
  5

  The people are friendly and polite and courteous

  Response from the owner

  Hi, Raymond. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• A

  Aschalew Workineh
  1

  I am really mad due to service they are a lot of staff and no productive.they do not care about customer. Never stop again

  Response from the owner

  Thank you for the review of your visit. I'm truly sorry you didn't receive the customer service you expect of us, and I want to thoroughly review your experience. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social