Wells Fargo Bank Ne Interstate 410 Loop, San Antonio

Wells Fargo Bank Reviews

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  Meagan Rivera
  5

  Victoria in the drive thru is always soooooo nice and efficient with her service. I come to do our bank run for work and she always has a smile on her face. I definitely don’t go any other branch!!!!!

  Response from the owner

  This is great to see, Meagan! I'll make sure your kind words are forwarded to Victoria and her manager. -Casey, Wells Fargo HL Social

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  Nicolas Flores
  1

  Worst banking experience I’ve ever had. Extremely unhelpful the banker I sat down to speak with was extremely rude. Didn’t answer any of my questions and presented me with fee after fee to complete the transaction I was trying to complete. Don’t bank with Wells Fargo

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Nicolas. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

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  Sherry Woodlee
  1

  I went inside to make a deposit and only one teller was working & was actually in training. One customer was ahead of me and she had to leave the teller & go to her car to get documents. I asked if they would merely take my deposit, and the answer was no that they had to wait on her to return. What bank on plant earth other than Wells Fargo is this unprofessional?

  Response from the owner

  Thanks for bringing this to our attention, Sherry. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

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  David Campos
  1

  I attempted to set up a branch office appointment to replace my ATM card and they have no appointments at this location. The bank representative provided the worse customer service. I will definitely consider closing this account in the near future. The wait on my replacement card is 7-10 days. Thank god for Frost Bank account backup.

  Response from the owner

  Thank you for your detailed review, David. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

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  Allison Palacios
  5

  The ATM at this branch ate my card but the people inside were so helpful. They immediately got me a new temporary card, completed the deposit I was trying to make in the first place, and ordered me a new card! I was dreading that my card was eaten but they had me taken care of in minutes. I use to have Frost and they could of never helped me like that. Love having Wells Fargo!

  Response from the owner

  Hi, Allison. I'm sorry to learn about the issue with the ATM, but it’s wonderful to see that you had such a positive experience with our team members. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

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  Evan Hughes
  1

  This is the slowest bank I have ever had to come to. Expect to sit in line for atleast 25 minutes. The tellers aren't concerned with getting customers through the line since they are occupied with their phones and talking amongst each other. There is no other Wells Fargo near us so I am forced every time to come to this horrible branch!!! Managment needs to step it up.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

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  Mary Maxine Bobbitt
  1

  On the window it says drive through opens at 9 and they are back there chatting and haven’t acknowledged me. It’s 9:12 am. If they changed their hours they’ve seen me sitting here for 15 minutes and have said nothing. Completely unprofessional but what else do you expect from Wells Fargo?

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

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  Josh Pollok
  5

  Opened a new checking and savings account here the other day on my lunch break. Was in a hurry so wasn't to sure if i had enough time, but they had me in and out in 15 minutes. The very next day the lovely woman who set my account up called to see if I needed anything to just let her know. Not to mention but the ladies that work there are beautiful and very polite. Overall great experience.

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  Ronda Dudley
  5

  Every time I go to wells Fargo I have a great experience. Yesterday I had to get a new debit card because my card info was compromised. I just came from being at the ER and Gig was so helpful and caring she help me get out quickly so I could go get my medicine. Thank you very much.

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  Mohammad Musaqlab
  1

  I had bad experience I came to open an Account and they told me the location and I asked if it next to UIW and they said yes and when I want there they said you don’t have appointment I tried to call and they don’t answer than they called and they said it’s different location and they said we have more than one on the same street name and they want to reschedule. So if you know that you have more than one and I am sure this happened before why didn’t you send the address to the people before the appointment . I am really upset and now I don’t feel I want to open an Account in this bank

  Response from the owner

  I understand how this would be frustrating, Mohammad. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social