Wells Fargo Bank S Prairie Ave, Pueblo

Wells Fargo Bank Reviews

• C

  Chuck Rock
  1

  They are the first bank I have had the unfortunate opportunity to try and work with that DOES NOT ACCEPT CASH for an individuals deposit. Odd, a bank that does not deal with cash. The person I was trying to deposit funds for, will definitely be switching banks. To the bank I use, as they have zero issues and work as a bank for the people. Not sure what or who Wells Fargo works for. A bank that does not work with cash. Strange.

  Response from the owner

  Thanks for taking the time to share. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• k

  kaybee dubya
  5

  Tony was a great help getting money to my daughters bank in Houston!! Good job to all who work here.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience working with Kevin and the other associates at this location. Have a great day! -Nick, Wells Fargo HL Social

• T

  Trevor Hardin
  4

  This bank is very clean inside, and very well kept. I like the look of the building and the staff are always friendly. My only complaint is that there is no drive through ATM or tellar drive through lines. I wish they hadn't closed the WF on Pueblo Blvd, which had the features I mentioned. However besides having to go in this location has always been great and friendly.

  Response from the owner

  Thank you for taking the time to detail your experience at this location. If you have any questions or concerns, feel free to contact us at [email protected]. Be sure to include your full name, phone number, and Google username (no account numbers). -Jessica, Wells Fargo HL Social

• A

  Alex Chacon
  1

  We made an appointment just to be put on hold. Worthless customer service.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  ThatOneGuy IsHere
  1

  They say it will take 2 weeks to clear a CASHIERS check. As soon as it clears, we will be closing the account and taking our business elsewhere. How can we run a business when you hold $27,000 for weeks when it's a CASHIERS check. Slimey people, do not trust this bank

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Britney Jensen
  1

  Melissa was amazing! She offered the best customer service. However, as for the manager, she spoke to me over the phone as if I were a liar about the activity on my account and kept speaking over me. She was very unprofessional. I won’t go back to this bank because of her. As for Melissa the personal banker(5 stars)— I hope she becomes the manager.

• M

  Matthew Chapman
  5

  Building shows it’s age but the things that matter (quick lines, friendly tellers, good service) are on point. Some tellers even know me by name - which is impressive considering how many customers they must have.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Matthew. We appreciate your feedback. -Nick, Wells Fargo HL Social

• m

  melanie martinez
  5

  I wish they still had a drive-up window, but even though there are usually lines to wait in, they move thru reasonably quick. The tellers and bankers I've dealt with have been friendly, and helpful! Thank you!

• S

  Sophia Doran
  5

  I have been trying for weeks to get in touch with the mortgage person at Wells Fargo. I am happy to say a young man by the name of Jordan Lussier answered the phone . He was so nice and i.e. fly. He explained that the Mortgage person has been on vacation for two weeks. He did take my name and address and phone number so that I will get a call back. Now this is what I call great customer service Thank you so much Jordan for being such a nice guy.

• C

  CINDY Cinocco
  3

  No drive-thru? They don’t want people in the lobby - but don’t have a drive-thru. SMH

  Response from the owner

  Your review caught my attention, and I want to make sure your concerns are addressed. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social