SunWest Credit Union Sovereign Cir, Pueblo

SunWest Credit Union Reviews

• B

  Beth Barr
  5

  I have been a member since the 90's and they have proven time & time again that they're best financial institution in Pueblo. Danny has helped our family with multiple loans, always friendly with top notch customer service. We refinanced our mortgage with Lynn and again top notch service with excellent customer service. I highly recommend SunWest Credit Union!

  Response from the owner

  Hi Beth - thank you so much for your five star review and kind words about Danny and Lynn. We are fortunate to have great staff members that love what they do. SunWest loves being a part of the community and serving such wonderful members!

• S

  Sara Roybal
  5

  I had a wonderful experience here when refinancing my mortgage. I was coming from a reputable credit union that really provided bad service and generally did not seem to know what they were doing. Coming to Sun West was the best, they had a quick turn around kept true to their word and were knowledgeable. I had the cell phone number of my loan officer so if I had a question at any time I could get ahold of her and she would respond quickly. This was super important for me since I work 2 jobs. Thank you Lynn!!! I would go on but I am running out of room.

  Response from the owner

  Sara - thank you for your five star review and kind words about Lynn and your experience with SunWest. We appreciate the opportunity to earn your business.

• P

  Paula Montiel
  5

  Lynn Smith was amazing at meeting and exceeding our expectations during the refinancing of our primary residence. She was able to save us hundreds of dollars by decreasing our monthly payment and our our interest rate. On top of that, our term was decreased, which will also help us reach our retirement goal with ease! If you need an expert loan officer we highly recommend Lynn Smith from SunWest Credit Union. Because of our satisfaction with our loan service we will be transferring more loans and will be taking advantage of other credit union services. Thank you, Lynn. Lloyd and Paula Montiel

  Response from the owner

  Paula - thank you so much for the five star review and comments about Lynn. We are grateful to have Lynn on the team, and that we are able to exceed your expectations.

• D

  Demetrius Casarez
  5

  I had a great experience at SunWest Credit Union (South). Talia was super professional, personable, and knowledgeable about her profession. I highly recommend SunWest Credit Union (South) for any of your banking needs, loans or services!

  Response from the owner

  Hi Demetrius - thank you so much for your five star review. We appreciate your business and your kind words about Talia.

• S

  Sarina Herrera
  5

  Just recently got a mortgage loan with Terrance Maestas with Sunwest ECU on Sovereign Circle. This was my second experience and it was a lot smoother and easier then the first one. Terrance is easily accessible, organized, and knowledgeable. I highly recommend him for any loan needs.

  Response from the owner

  Hi Sarina - thank you for your five star review and comments about Terrance. We appreciate you taking the time to provide us with feedback.

• c

  cynthia jordan
  1

  Megan is not very professional at the location on the North Side of Pueblo. I’ve been banking here for over 14 years. When I told her that she had deposited money into the wrong account she automatically got defensive switching the blame on me. When I deposit cash, my last four of my social and first and last name should be enough for them to access my account. Spoke with a supervisor and she took Megan’s side stating the account numbers are different, well so are the names and it was my name on the form.. In addition, last week I received a letter stating I would be charged for an online payment placed because the account number was missing the last digit of the account. This is impossible because the payment would not even go through if the account number was wrong. I wasted my time talking to a representative and she even argued with me stating that it would go through. Also she stated that the payment after that one, the issue was corrected. Nothing was corrected on my side or where the payment was being sent it’s all saved a sent with a push of a button on my phone. I do not re enter the information every time a payment is sent. This bank (training) and it’s employees have definitely lost what the true meaning is of customer service.

  Response from the owner

  Hi Cynthia - we appreciate you reaching out regarding your account. We have spoken with you and worked to resolve your concerns. Our members are the priority and our staff works diligently to provide exceptional service.

• C

  Christine Ortega
  5

  I have been with Sunwest Educational Credit Union for over 15 years. They have always been there for my financial needs. Talia was wonderful to work with for loans. Thank you Sunwest for making my dream a reality.

  Response from the owner

  Christine - thank you for the five star review and kind words about Talia. We are thankful that you took time to share your experiences.

• R

  R R
  5

  I worked with Lynn Smith on a cashout refinance on my investment property. She made the entire process fast and easy when other credit unions/banks were unable to do so. I look forward to working with Lynn and Sunwest in the future.

  Response from the owner

  Thank you for your five star review and kind words about Lynn. We are so glad that we could assist with your refinance.

• J

  Jon Peltier
  5

  Terrance went above and beyond with our second and then our first mortgage with Sunwest. We would recommend him to any one in need of a mortgage. He worked harder then any loan originator we have ever had. He also kept us informed of the progress during the whole loan process. This has been the smoothest mortgage with no surprises. Thank you for your hard work Terrance.

  Response from the owner

  Jon - thank you for your five star review and sharing your positive experience about Terrance. We appreciate the opportunity to help.

• L

  Lacey Stephenson
  5

  We refinanced our home with Sunwest. Lynn handled our refi. She is absolutely amazing! So friendly, helpful and knowledgeable. This was the easiest process ever! Highly recommend calling Lynn Smith. I wish I could give her and this process more stars!

  Response from the owner

  Thank you for your five star rating and review of Lynn Smith. We are fortunate to have her on the SunWest team. We love helping our members with their home loan needs.