Wells Fargo Bank Business Center Dr, Pearland

Wells Fargo Bank Reviews

• l

  lisa cherrypie
  5

  Went around 10am today (sat) they took their time with inside customers, they seem to want to answer all questions for every member... Lizet assisted me with no issues. Very kind 👍

  Response from the owner

  I'm glad you got the help you needed, Lisa. Have a great day. -Casey, Wells Fargo HL Social

• S

  Sally Wooley
  1

  We brought our daughter to this branch location on her birthday to open a checking account, we waited over an hour to be helped and finally left. Ridiculous to have to wait that long to be helped on any day, but definitely didn’t set the tone right for her special day. We have banked with Wells Fargo for over 15 years, but after today, we will be switching banks. This was the last straw after a string of bad customer service.

  Response from the owner

  Hello, Sally. I'm truly sorry your joyous occasion turned into such a frustrating experience. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review, Google username, full name, and phone number (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• A

  Andrea
  1

  This is the slowest Bank I have ever been to. I have to come here multiple times for work, doesn’t matter what time you arrive, you will wait in line forever. Today I was second in line and none of the cars moved for over 15 min. The one in front of me was 30+ min. Employees don’t even apologize or seem to care about the wait.

  Response from the owner

  Hi, Andrea. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• H

  Htx Xth
  1

  An absolute waste of my time dealing with traffic to get here only to find out they were closed. An agent on the phone told me yesterday this location will be open and i kept checking the website to see if it will say closed. It only says closed on dec 25 not shortened hrs on dec 24!!!! Stupid!

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  Christine Valdez Clemmons
  1

  I was the only one in line, waiting 15 minutes before the teller from the drive thru came to help me. Not once did anyone apologize for the wait or inconvenience. There was nobody in the drive thru line as well. One employee was on the phone and the drive thru teller stood by her until he saw how inpatient I was getting with no acknowledgement. When I told him what I needed done, he hesitated and said he didn't know if he could assist. Wasted my short lunch break in this branch. Thank you.

• G

  Glenda Jones
  1

  Zero stars!! I went to this location this morning and arrived at 858am. I was there to get a temporary atm card. The sign in sheet was missing, I informed the African American female employee (with braids) that it was missing, "..just have a seat, we'll be with you in a minute!", Wow! After some time she walked in my direction, I assumed she was coming to assist me, "What do you need!" Really! This is customer service! I was appalled at her lack of professionalism. I informed her that I was there for a temporary card and she walked away. Some time later a man came and asked me if I needed help. So not only was I given the worst service, she didn't have the decency to inform someone else that I needed assistance. The lack of professionalism, poor customer service and absence of good leadership exists at this location. These people need more training: cutomer service skills need to be taught, shared and applied. Cultural sensitivity classes are needed. As far as the manager, whomever he or she may be, Leadership skills need to be assesed. This cannot be tolerated. Close this location down so that cutomers do not have be subjected to employees with poor people skills. They owe everyone an apology! If WELLSFARGO can't review and fix this situation at this location, then maybe we should all bypass this location and proceed to the next WELLSFARGO about 1 mile E, right past Walmart on the right. They have excellen customer service! Or locate another bank and move your account right accross the street to COAMERICA or BBVA! Angry and rt!

  Response from the owner

  I’m truly sorry you didn’t receive the level of service you were expecting at this location, Glenda. Allow me the chance to look into what happened. Please email [email protected] with your full name, username, phone number, and address. Be sure to mention you posted a review on a Wells Fargo location and do not include any loan or account numbers. Thank you. -Liz, Wells Fargo HL Social

• j

  jon sandico
  1

  No help at all , having concerns with my account regarding zelle , I can send but not receive . The manager told me the zelle is only use to transfer money from Wells Fargo to Wells Fargo business account only , me and my son have both Wells Fargo business account, he can receive and send money. Except me . They have no answer

  Response from the owner

  Hi, Jon. Your review caught my attention, and I will have the appropriate team look into what's going on. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• T

  Todd Martin
  2

  If you go here you had better have some patience in the bank because you will need it. You can be he only person in the bank and you will still have to wait. Not sure why, but the customer doesn't come first here.

  Response from the owner

  Hi, Todd. I'm sorry to hear about your long wait time. I'd like to review your experience and make sure your concerns are addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your username, and mention you posted a review on a Wells Fargo location. Thank you. ~Casey, Wells Fargo HL Social

• M

  Monique Jackson
  1

  Always long lines and one or two lanes open. Very inconsiderate.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Monique. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• B

  Brooks Barron
  1

  Been in drive through line for 15 minutes and no one has moved in 3 lines. It’s Friday at the end of the month. 1 teller working on 3 lines. What?