Smart Financial Credit Union Kirby Dr, Pearland

Smart Financial Credit Union Reviews

• D

  Denise Johnson
  5

  I consistently receive courteous and professional service from knowledgeable and helpful staff. The location and environment are always well maintained. They have a new location on Kirby in Pearland and the service of the staff continues to be outstanding.

  Response from the owner

  Thanks for the props, Denise! We are so glad to be of service with your financial needs.

• T

  Tina Shepard
  5

  K McGowan and J Bates did an awesome job. Very professional and went over and beyond to make sure I was comfortable with the banking process.

  Response from the owner

  That's great news, Tina! We are glad you had a great experience at our Pearland branch. Don't forget that your branch just moved to 3060 Kirby Drive by the Pearland At Home store. Hope you enjoy our new location!

• Y

  Yvette Davis
  2

  Banking service is horrible. No personal banking have to use a kiosk. Only have one ATM. Location is now closed, moving to another location. Members were not notified. This was an I convenience.

  Response from the owner

  Yvette, We regret that you had a less than perfect experience. We sent emails to all of our Pearland members on March 11 about the move to our new branch at 3060 Kirby Drive in Pearland. We are sorry if you didn't receive this. Make sure your contact information (including email address) is up to date in online banking or our mobile app so you can receive important messages like this going forward. Let us know how else we can help improve your experience next time you visit our new branch.

• A

  Ambere Knox
  1

  I have been with this company for YEARS, the one time I dispute a charge-they cancel my debit card and then fail to inform me rather than 7-10 business days it will be 3+ weeks. This bank is a joke, run. FAST.

  Response from the owner

  Hi Ambere, Someone is going to reach out to you. You won't have to wait longer than 7-10 business days for your debit card. This is the standard time to receive replacement cards. We have researched and the recent chip shortage delays did not affect your card. We apologize for the misunderstanding.

• K

  Kim King
  5

  Keishana McGowen is the person to get loans, assistance and customer service. Highly recommended!!!👑👑👑👑

  Response from the owner

  Thanks for letting us know about your experience, Kim! We are thrilled you had a great experience at Pearland with Keishana.

• G

  Gerald Turner
  5

  Sherry and Johnathon located at Smart Financial Pearland Texas location reminds of the old CHEERS sitcom. You are greeted with a smile and both remember who you are as a customer. It’s done through listening, patience and empathy.

  Response from the owner

  Mr. Turner, What a sweet comparison! We love the idea of being compared to a place "where everybody knows your name". That is the goal! We are so glad we are making you feel welcome at our Pearland branch.

• A

  Ana Rodríguez
  5

  Very well taken care of by the staff at the Pearland location. Everyone is so nice and attentive!

  Response from the owner

  We appreciate your kind words, Ana. We love our Pearland family too!

• P

  Patricia Chinedo
  3

  Too long a wait for service to make a deposit if you go inside

  Response from the owner

  Thanks for letting us know, Patricia. If it is helpful, we have a 24/7 ATM in the drive thru for cash and check deposits. You can also make mobile check deposits on your smartphone. Visit https://www.smartcu.org/mobile to learn more.

• K

  Kenneth Fisher
  1

  Joined Smart C.U. When they had real tellers inside, now your talking to a glorified ATM, tried to deposit coins and the Pearland branch wouldn’t accept WRAPPED coins... wanted me to drive 25 miles to another branch. Tried to withdraw ten 1 dollar coins for a Christmas gift, was told I had to buy the whole roll of 25 because it would be an inconvenience for them to break the roll. Time to find a new bank when you can’t deposit or withdraw money because it would inconvenience them.

  Response from the owner

  Thank you for your honest feedback, Mr. Fisher. You make a good point about the $1 coins for Christmas gifts and I have forwarded your review to our branch management team for future consideration!

• J

  Joan Deshotel
  5

  They are great and customer friendly. I have been a member for over 50+ years. To the person who said,"Three people were just sitting around....",they are assigned to do specifics, I hope you are not discouraged by one incident!