Wells Fargo Bank Gallows Rd, Falls Church

Wells Fargo Bank Reviews

• N

  Navi C
  5

  Fabiola is super helpful and truly cares for the well-being of clients. She helped me apply for a credit card and debit card and made the whole process super smooth! She is easy to talk to, definitely knows what she is doing, and wants to help the person achieve their long-term financial goals! She is seriously the absolute best and goes above and beyond to help you! I highly recommend this location.

  Response from the owner

  Thank you for taking the time to leave this thoughtful review. I’m glad to read you've had a wonderful experience while working with Fabiola, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• D

  Dan Laurin
  5

  While this Wells Fargo bank is small, which may lead to long lines etc. I found the staff especially welcoming, jovial, and helpful. The young man who helped me out, I think his name was Albert, was very patient and answered all my questions regarding my account, and gave me sound advice for my next step regarding my account. While it is a small place and the wait time can be long, an appointment can solve that!

  Response from the owner

  I appreciate you taking the time to share this feedback with us, Dan. It’s wonderful to see that you’ve had such a positive experience with Albert. Have a great rest of your day. -Shannon, Wells Fargo HL Social

• F

  Frank Li
  5

  This branch really helped me get out of a jam. I had to wire some money on short notice and they were able to make an appointment within 24 that worked with my schedule, and got done what I needed. Banker was very friendly.

• R

  Ritchelle Aquino
  1

  Was there yesterday at the drive thru to make a deposit and unfortunately didn’t know that my DL was expired. So the teller told me to come inside and make the deposit because they couldn’t do it over the drive thru. So I went inside and try to make the deposit over the counter. The teller told me that she couldn’t find my account number considering that I already give her my Wells Fargo checks. And one of the banker help her out as well to do it but they still really couldn’t figure out on how to do it. So the banker ask me to get the code from my online banking so I can make the deposit to the ATM. So then I did that, but then unfortunately again the system was down . Of all this very inconvenient experience considering that I am in a high risk 8 months pregnant situation was so disappointing! I even almost cried because all I need was just to make the deposit and don’t understand why they’re making it so difficult to the customers! And all they said was Sorry!!!! That they can’t really help me out!!!

• R

  Rena Jacobs
  1

  This branch is the worst that I have visted since I have had them. One of their untrained tellers forgot to reverse a transaction that they tried to process and didn't even let me know about it. I had to find out about it on my own! That one mistake caused a whole bunch of confusion and drama on my end! And as far as im concerned my situation was un cared for! They basically brushed it off like it was nothing! The manager sucks so I'm not surprised that her employees suck too! And they didn't even let me use the bathroom! The worst!!

• L

  Leaduh精通した
  5

  What a great bank, idk what Nicole is talking about. People here are friendly & helpful, especially the one lady, I believe her name is Claudia. You guys keep up the great work! Bonuses for everyone!

• A

  Abdallahi Beyane
  1

  I have been a Wells Fargo client for a while. Their customer service has always been great. But I moved last year next to this location, and it has the worst customer service ever, I think.

• B

  Binod Gupta
  5

  The staff always welcome you with a smile and always ready to help you. Can be a little busy during lunch time. Keep up the great work guys.

• L

  Lakeisha Smith
  5

  The staff is always very friendly here and have great customer service, Carla is a bonus to Wells Fargo.

  Response from the owner

  It’s wonderful to see that you’ve had such positive experiences with Carla. Thank you for choosing Wells Fargo. -Janet, Wells Fargo HL Social

• r

  rami ro
  1

  the advisor who doing bank statement and give the information about credit and else , they dont even know their job, it was the worst in my life , just wasting the time