Wells Fargo Bank Pilot Knob Rd, Apple Valley

Wells Fargo Bank Reviews

• J

  Joe Levack
  2

  Stopped in today at 1:30 to open an account for my son. There was 1 other customer with a banker, 2 tellers and a couple of other employees in the front office. The teller told me the 1 banker that they had working was not available until 4 pm. There are a dozen banker cubicles sitting empty. I left and called three other branches and not one answered the phone. I have already switched my larger accounts over to Wings. All my kids have Wells Fargo accounts and the app makes it convenient to transfer them money that is the only reason I continue to do any buisness there.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Michael Neubert
  2

  Went through the drive-up ATM and received bills that were in very poor condition. 3 of them were missing chunks out of them, nearly a third of the bill! I went inside to exchange them (an inconvenience in itself) and was told by the teller that I barely had enough of the bill left to exchange. When I asked what would happen when I removed funds from my account at their bank and the bills I received were even worse I was told to throw the bills away and take the loss. Not a reassuring feeling from your “bank” since birth.

  Response from the owner

  I'm truly sorry to learn about your experience at this location, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• D

  Daniel G
  1

  Took my aunt here to open a savings account. She has over 300 k in checking. Teller was rude and banker said he was "indisposed" . Had a bad experience at Eagan wells fargo yesterday. 15 people in line. 1 teller 20 bankers (suits) doing nothing. Time to switch banks. Customer service is non existent.

  Response from the owner

  I'm very sorry to learn about you and your aunt's experiences at our branches, Daniel. I know how frustrating a long wait can be, and I'd like to connect you with a specialist who can review each of these concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• J

  Josh Olson
  5

  I was on the fence about switching to Wells Fargo for obvious reasons. However, a few friends said they really liked banking at Wells Fargo, so I decided to give them a shot. I had the pleasure of working with Elaine, she is nice and friendly and she made joining Wells Fargo fun and easy. I definitely recommend this location and suggest working with Elaine if you can :) Thank you, Elaine!

• J

  Jason Wolfe
  2

  Wells fargo will nickel and dime you to death. I've been banking with them for over 15 years and just switched over to a local credit union and boy do I love it. Credit unions are owned by the members, unlike wells fargo who's sole business is to satisfy it's stock holders.

• D

  Daniel Barron
  4

  Good customer friendly service. They didn't do my deposit right though. I asked tobhabe everything put in checking and they put it in savings..... tsk tsk

• J

  Jack Carlos
  1

  Super slow customer service, even after making an appointment

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Jack. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Jessica, Wells Fargo HL Social

• A

  Adam C
  5

  Outstanding customer service and customer service driven. Always polite and courteous.

• G

  Google User
  4

  One time an armored truck blocked the ATMs for like a week.

• A

  Alicia De santiago
  5

  Nothing wrong, but it needs a 5 star badly.