Expedition Credit Union Florence Trl, St Paul

Expedition Credit Union Reviews

• M

  Michael Schlueter
  1

  No service! Membership requires a lot of time. Their payment system never works for transfers and you cannot make loan payments with outside funds electronically or with credit cards in person. NO PAYMENTS ACCEPTED OVER THE PHONE OR ONLINE. You have to go to their location and pay cash. They want you to make payments by transferring from a checking or savings account but you can't access those accounts online or add money electronically. The system is always down and just maintaining accounts require countless phone calls. Poor service. High maintenance. Thumbs down!

  Response from the owner

  We are sorry to hear that you have had these issues. Call volume has been above normal since our Online Banking upgrades in mid-June. Wait times are starting to decrease. The new Online system does provide the ability to pull funds for loan payments from your Expedition or other Financial Institution accounts and is free to use. If you would like to set this up our call center can be reached at our main number then option 4, option 1. We also accept payments by check in branch or via US Mail.

• A

  AIDEN NOBEL
  1

  Had to call 3 times to get errors fixed. Poor fund management. Access to accounts online is always down. Long hold times. Have to show up in person with cash to add funds or make payments. They say you can transfer online but the site is always down or creating errors. I have to call twice a week just to maintain my accounts. There is no instant access to funds. Everything is a 3-7 day transaction.

  Response from the owner

  Hi Aiden, We do accept checks, cash and automatic transfers from other institutions. Hold on funds may apply when sending in checks as described in your account agreement. We did update our online banking systems about 3 weeks ago impacting call volumes. There are online payments available and we have not been experienced any down time with the site except during the initial conversion. Sorry to hear you are having issues with the site. Call volume has been above normal since our Online Banking upgrades in mid-June and are trending back to normal. Like many businesses, we have also been working to become fully staffed and have some new staff. Our employees can always work with you to help you set up electronic payment or access your accounts online. If you would like assistance, our call center can be reached at our main number then option 4, option 2.

• L

  Laurie Chandler
  1

  Since it became Expedition (not UECU) I've had horrible experience. I tried calling and the automated system takes you in circles, you can not talk to anyone, I was on hold for 30 minutes and their hold-music is terrible. I am pulling my savings and canceling out completely.

  Response from the owner

  We are sorry that you had this experience on hold. With the recent Online Banking conversion, many calls are taking much longer than usual as we work with our members to gain access and navigate the new system - no matter how long they need us to help them. As a small credit union with only 30 employees we do help each member in order and respond back to messages from our chat and online banking secure mailbox within one business day.

• E

  Emily Oh
  1

  Banking app is STILL down. Nobody answers the phones. Cannot access my account, and cannot get anyone on the phone for assistance. Both website and app place you on hold for hours for customer service before finally telling you that nobody is available. Will be closing my accounts as soon as I can access them.

  Response from the owner

  A member service representative should have reached out to you last week regarding your online access. If you did not receive a call back please send us a message through our chat feature on our website and someone will respond within one business day.

• B

  Bob Smith
  1

  High maintenance accounts. Poor website and electronic management. No online payments. Requires visits to make transactions. Website doesn't work. On the phone constantly while they try to fix errors. Half hour wait times on the phone to get the rookie salesman on the phone who doesn't have account access yet.

  Response from the owner

  Hi Bob, We did update our online banking systems about 3 weeks ago. There are online payments available and we have not been experienced any down time with the site except during the initial conversion. Sorry to hear you are having issues with the site. Call volume has been above normal since our Online Banking upgrades in mid-June. Like many businesses, we have also been working to become fully staffed and have some new staff. Wait times are starting to decrease and our teams can always work with you to get an answer - even if it may require a call back with the correct answer.

• Y

  Yaritza Burgos villegas
  1

  We're about to close our account within this week. I wouldn't recommend opening one. They are closed all weekend, you have to drive a massive distance to get to their branch. ( At least from where I live it's almost 30 to 45 minutes to then wait in line for 20 minutes to possibly have your issue addressed). I've been waiting for my new bank card for over 3 and 1/2 weeks. And honestly I just don't trust them anymore, I feel they made too many changes to fast without real planning but that's just my personal opinion. *Update* waited a while to see if things improved... Personal experience: no they have not and I regret not closing my account when I said I would.

  Response from the owner

  We are sorry to hear about your experiences. Your comments have been forwarded to the appropriate manager for follow up.

• T

  Tom L.
  2

  Never had an issue here until recently, they made a new app and the system of mobile depositing checks is broken in this new app and hasn’t been fixed for weeks now. Why try to fix what’s not broken with the old app?

  Response from the owner

  Hi Tom, We appreciate your membership and sorry for the impact caused by the recent Online Banking conversion. The issue with mobile deposit is impacting the joint owner on an account and our developers are working to correct the problem as soon as possible. We are experiencing a higher level of phone calls and time on hold as we work with each member to answer their questions and assist them with navigating the new system. If your issue with mobile deposit is different than above, please contact us and a representative will assist you.

• C

  Chris K
  1

  This isnt a credit union, its worse than a bank. Want a paper statement? $2, and we dont tell you about it. Dont use your account for a while? We charge you $10, and dont tell you about it. Want services? We dont offer those. Our website? Made in 1998 and doesnt work half the time.

  Response from the owner

  Hi Chris, I am sorry that you were not aware of the fees with your account. Our fee schedule is provided at account opening and they have not changed in several years. You don't specifically say what services we don't offer and not sure what aspects of the website you are referring to that aren't working for you. If you would like to discuss this further please contact a representative at 651-264-0669 and we would love to hear more from you.

• J

  Joe McDonough II
  1

  Since they closed the bank in Woodbury it has become too much of a problem to deposit checks. Their online check deposit is terrible and hard to get a check that's not rejected. They are also not open on Saturdays and a lot of credit unions are doing that and their interest rates were not as good as other banks when I purchased my car. I'm getting pretty fed up with this bank.

• L

  LYNNE RAINER
  5

  I always get great service! The people are very friendly and helpful and thoroughly answer all of my questions.

  Response from the owner

  Thanks for the review and for sharing your experiences!