Wells Fargo Bank W 2nd St, Ottumwa

Wells Fargo Bank Reviews

• C

  Chris Naylor
  1

  "Kristin" at the drive through stole my money Instead of depositing it at 4:01PM on 02-16-2021 I drove my wife through the center lane window yesterday at 4PM in order to cash a small check and deposit $200 cash in to her account. Everything seemed normal until we got home after shopping for emergency items, to find that the $200 was never deposited by the bank teller (Kristin.) We called the bank all morning and they did not answer the phones. My wife posted about it on Facebook and was soon contacted by the bank. Still not resolved. Account is overdrawn because of this.

  Response from the owner

  Thank you for your detailed review, Chris. I truly apologize for any inconvenience this has caused you. In order for me to review this matter, please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• E

  Emily Cook
  1

  Can't help with my Wells Fargo to PayPal transfers even though the WF app says to call them to get it fixed. Also, let half of my boyfriends checking and half of his savings get basically stolen without a word to notify him at all, switching banks ✌

  Response from the owner

  I understand how this would be frustrating, and I want to make sure any concerns you have are addressed. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• d

  dugroz
  3

  No problem with the banking, but not sure why it took 15 minutes in the drive-thru to make a simple deposit. No cash back, had my debit card ready ... about the most simple transaction there is. And that was after waiting in line a few minutes. Oh well.

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback, and it's been forwarded to the appropriate teams. -Janet, Wells Fargo HL Social

• C

  Cay Zwicki
  1

  Unless I happen to luck out and arrive when there is no line at the drive thru, I've waited as long as 25 minutes. This is not acceptable, my time is usually limited. . More times than not, I'm waiting 10 plus minutes. , while there is another lane sitting unused.

  Response from the owner

  Hello, Cay. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• S

  Samantha Harrington
  1

  I called to have some reports sent to me regarding my mortgage loan. I was directed to Kim in mortgage. She is the most unpleasant person that I have had to deal with regarding customer service. All I needed was a couple reports sent to me, she proceeded to tell me that those reports were sent in the previous months. I explained that I apparently did not have them and would like another copy. Her tone and attitude were horrible. After telling me that she could send the reports but she needed me to call customer service instead. Every single time that I have needed anything regarding my loan, she has been very unpleasant.

• L

  Lynne Scalph
  4

  They won’t answer there phone tryed contacting for three day .

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• D

  Douglas Radetzki
  5

  Had me in and out. Best wells Fargo I've been to..

  Response from the owner

  I'm glad to hear it, Douglas. Have a great day. -Casey, Wells Fargo HL Social

• P

  Paula Davis
  1

  You cannot deposit CASH into a family member account. It makes no sense. They want you to deposit a check before depositing cash. What's the logist in that. My cash isn't going to bounce but a check can.

  Response from the owner

  Thanks so much for your feedback, Paula. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• E

  Eric Osborn
  4

  Apart from being Wells Fargo (corporate corruption and all), it wasn't a horrible place to deal with. The practices are a little shady when it comes to being forced to open multiple accounts, but this branch was friendly enough.

• Z

  Zavier Clark
  5

  Jeff is awesome, I needed some help with a fraud claim and they got me right in because I didn't have a card to use. Thank you Jeff!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Jeff. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social