Community 1st Credit Union Venture Dr, Ottumwa

Community 1st Credit Union Reviews

• L

  Liona Esah
  1

  No customer service to help. We were out of town and needed assistance to up our withdrawal limit due to an emergency and the number behind would not complete our requests and no available reps on chat through the member site. Even the only branch open would connect us straight to an automated line when we called.. I really feel sorry for the customers that decides to go out of state for a family vacation.. When you really need assistance Community 1st Credit Union will completely ignore the customers. They send you through to the automated line which will send you straight to a dead end. I am completely disappointed.

  Response from the owner

  Hi Liona - Thank you for your feedback. We are sorry to hear you've had a negative experience at our Venture-Walmart branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. - Jessica

• B

  Brandy Cormeny
  1

  A couple locations employees are not very nice!.. one branch made a BIG mistake on my account and i had to call them out on it.. you would of thought them making a big mistake ... they would have apologized for it they did not!.. They ignored the email I reached them by live chat and they said they would update me when they got my account fixed!.. they did not!..This is about the 3rd time I have had problems at this location. It really shows that they dont really care about the people that bank with them.. The Centerville and Albia branch are so nice..

  Response from the owner

  Hi Brandy - Thank you so much for the feedback. We are very sorry to hear you had a negative experience with a few of our branches. We would love to explore this a little further with you if you wouldn't mind calling us at 1.866.360.5370 to ensure we are offering nothing but the best experience for all our members. Please ask to speak with the manager. Thank you again for your feedback and for allowing us the opportunity to continue to do better. -Jessica

• C

  Cheyenne Kelly
  1

  200% sick of each employee being on a different page than another. Some people deny me access to my account without my ssn. Other take my debt card and that’s all they need. I don’t care if you “shred” my ssn after I leave. Why are you even writing it down! Just type it in the computer! Ever heard of identity theft! Your not minimizing this by 1. Every time I come in having me blurt it out in Walmart and 2. By having a teller write it down when they don’t need to.

  Response from the owner

  Hi Cheyenne - Thank you for your feedback. We are very sorry to hear that your experience at our Venture-Walmart location hasn't been a pleasant one. We apologize for any inconvenience this may have caused for you. If you would like to discuss this issue more, please contact us at 866.360.5370 or email [email protected]. Thank you! - Jessica

• E

  Emily Raya
  5

  Absolutely love Ethan Lake and his staff! They have been provided amazing service. I will be seeing Ethan for all my loans from now on.

  Response from the owner

  Hi Emily! Thank you for your 5-star review! I am so glad to hear your experience with Ethan was great! Thank you for taking the time to send us a review. -Lindsey

• T

  Tiffany Davis
  5

  Great bank and great staff, always there if you need financial help. And Ethan Lake is truly awesome.

  Response from the owner

  Hi Tiffany - Thank you so much for taking the time to leave us this great review! We are thrilled to hear you've had a wonderful experience at our Venture location working with Ethan and the rest of the C1st staff. Thank you for your membership at C1st! - Jessica

• B

  Brittbrat c
  1

  I love this bank except when i went into the walmart location on a weekend and one of the younger girls was VERY rude!! The other locations would get a 5 star.

  Response from the owner

  Hi There - I am so sorry to hear that your recent experience at our Walmart location was not a good one. If you'd like to discuss this issue further, please email [email protected] with your best contact information or call 866.360.5370. We apologize for any inconvenience. - Jessica

• J

  Jackie Z
  5

  I love the convenience of banking at different hours other than my regular bank!! Thank you C1st!

  Response from the owner

  Hi Jackie - Thank you for the great review! We are so glad to hear your experience at C1st has been a great one! Thank you for your membership! - Jessica

• B

  Briar Kellar
  1

  What's the point if being open on a Sunday if I can't get a hold of anyone to find out why my card isn't working

  Response from the owner

  Hi Briar - I am sorry to hear you had a hard time reaching the branch yesterday. We would love to talk to you about your experience to find out where the issue was so we can work hard to get it fixed quickly. Please call us at 1.866.360.5370 and ask to talk to either of the managers at our Venture location. Thank you for taking the time to submit feedback for us. -Lindsey

• A

  Alan Koffman
  2

  They never answer there phone's. Always a busy signal. I'm about ready to go to another bank

  Response from the owner

  Hi Alan - I am sorry to hear that you are having difficulty getting through to speak with a C1st Representative. We have multiple ways to contact us including, phone, email, live chat, text, etc. If you'd like to discuss this issue further give us a call at 866.360.5370 or email [email protected] - Jessica

• G

  Gabriela Thordarson
  5

  Manager from this bank by Walmart always is helpful always it's Avalible to work hard and runs this Lyndsy I wish there was more help so that we can call and support us by phone when the location is open I

  Response from the owner

  Hi Gabriela - thank you so much for the feedback. All of our calls are all routed to our call center, so our branch staff can focus on helping our members that are in the branch needing assistance. I am very sorry you felt they were ignoring the phones. We would love to discuss this further with you over the phone if you would be able to so we can ensure we are efficiently and effectively assisting all members at the time they need help. Thank you again for the feedback, please give us a call at 1.866.360.5370 to discuss this further. Thank you for your membership, Gabriela. -Lindsey