Wells Fargo Bank W Trenton Rd, Edinburg

Wells Fargo Bank Reviews

• A

  Azucena Castillo Ramirez
  5

  I love banking with wells fargo. I have been with this bank since I lived in WA state. Thats why I think they deserve at least 2 stars. But the wait in line in the drive thru is insane. 1½ hours and still waiting... UPDATE: Now that the pandemic has passed (we are now june 2022), I love coming to this bank. As soon as you walk in through the doors, youre greeted, and there are always 2 or 3 tellers assisting customers. Even if theres a line, it goes quick. Even my 6 yr old doesnt mind us coming because he knows its fast. Sorry about the previous rant (above), I guess it was just the whole covid mess.

  Response from the owner

  Thanks for your feedback, Azucena. I know how frustrating a long wait can be, and I'm very sorry for the inconvenience. As it's important that your concerns are forwarded appropriately, please email me at [email protected] with your Google username and more details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. -Shannon, Wells Fargo HL Social

• M

  Maria Wright
  1

  I would give it no stars. They wouldn’t sign as notary. Said they would need 24 to 48 hrs to review because they are bound to the document which makes no sense since they are not responsible for what the document represents ONLY THAT IAM WHO I AM, when I sign the form. I am the only one bound and responsible for the actual document! Worse bank ever!

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me more details about your experience at [email protected]. Be sure to include your full name, Google username, phone number, and address. Thank you. -Jessica, Wells Fargo HL Social

• E

  Ely Corado
  1

  They didn’t cash a check, because the wanted a passport,and unfortunately I only have my drivers license which is literally a picture ID as well. And sadly I had to leave my workers without their payment for a week.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Eli. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Joe B
  3

  I love banking with Wells Fargo, but this location has a drive thru issue. Takes way too long to get assistance, its almost as if every customer ahead of you is opening up a new account. Perhaps they need more staff to manage the drive thru transactions. If you're short on time, don't stop by unless you see an empty lane, which isn't likely. Just stick to online banking or come after work if you get out before they close

  Response from the owner

  Thank you for taking the time to share this with us, Joe. I want to make sure any concerns you have are addressed. Without using account numbers, please email [email protected] details about your experience, your full name, and Google username. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• K

  Kimber Underwood
  1

  It always takes 45 min to 1 hour EVERY SINGLE TIME. Worst drive thru ever. I would understand if the lines were long but only 3 cars ahead of me. One time only 2 cars ahead and still took 40 min. Switch to a different bank if you don't have forever to wait.

  Response from the owner

  Please accept my apology for the long wait time and service you’ve received, Kimber. Could you email me at [email protected] with your Google username and more details about your visit? Please remember to mention you posted a review on a Wells Fargo location so I can forward your concerns appropriately. For your security, I ask that you refrain from sharing account numbers. Thanks so much. -AJ, Wells Fargo HL Social

• V

  Veronica Rubalcada
  1

  Wells Fargo has the most slowest most outdated drive thru procedures in all of the Rio Grande Valley! There is no reason why Anyone should be waiting for more than a half hour to make a deposit! None what so ever. Hire more employees, create a better more efficient service. I know your capable of a better system. Your Wells Fargo....

  Response from the owner

  Hi, Veronica. I'm disappointed to learn about the slow customer service you received at our drive-up window. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Shannon, Wells Fargo HL Social

• G

  Ginna Sanchez
  1

  Bad service. I am unhappy with my experience today with this specific Wells Fargo. First, they didn’t have my appointment ready the ladies did not know who was going to assist me. Second, they sent me with a rude young lady who wasn’t much help she pretty much did what she wanted. Very unprofessional and unorganized.

  Response from the owner

  Hello, Ginna. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• C

  Craig/Jeanette Ottofaro
  1

  I will not recommend this bank to no one I’m truly upset with all the service they give when it comes to my bank account and I will be closing my account for good this bank very soon. Due to me calling customer service to again EXPLAIN to me the same thing example you put money in your bank then you go to a store to purchase an item it automatically gets minus from your main total, then in like a day or two goes, and your still receiving money deposits so your total should be going up with the total you know that’s left in your account even viewing from your app from the bank it self, and come to find out you go negative out of no where and they take out from your total. Makes no sense to me if they tell me it’s the merchant that takes there time WHEN THE BANK PULLS FROM MY TOTAL RIGHT THEN AN THERE so where does my money go everyday when it pulls from my total amount in my bank account. NO SENSE PEOPLE TO EVEN BANK WITH THIS BANK. And this is not the first time it happens to me! But it will be the last time for sure. AND PEOPLE TOLD NOT TO GO TO THIS BANK AND NOW I KNOW WHY. Horrible bank for sure.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• d

  daniel cruz
  1

  Both inside and outside ATM's are constantly out of service.

  Response from the owner

  There's a known issue with an ATM at this location, Daniel, and I apologize for the inconvenience. Please send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• D

  Doreena Garcia
  1

  The motor bank sucks. Experienced tellers taking way too much time with their transactions. 😡 45 minutes and still waiting 😡😡😡 Waited over an hour. Never again. Can we say LONESTAR BANK.

  Response from the owner

  Thanks for your feedback on this location, Doreena. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social