Wells Fargo Bank Broadway St, Lubbock

Wells Fargo Bank Reviews

• J

  Joshua Rios
  1

  I been with Wells Fargo for 5 years. It's been horrible, really horrible. I stayed to give them a chance because of the whole we changed to a better bank and not overcharge payments/money transactions anymore. Which they really did. I received well over 500$ in checks with apology letters about how they "Accidently" over charged my auto loan by "Accident". Then auto loan payments were taken out then returned with late fee's so when its taken out again it'll be negative of course. Addition with that I transferred 5$ from savings to checking to have a 13$ transfer fee added to my account. The customer service refuse to answer my cell phone but when I called through my office phone it wasn't a problem. Told the payment will be added to the end of my loan so I could pay at the end, Called the next day and they claimed I never talked to them about it and that it was never summited and not a legitimate reason for assistance. I tried and hoped to speak positive of the bank but over the years have been stressful. The staff are kind and the location is nice. The policy are so annoying

  Response from the owner

  Thank you for your detailed review, Joshua. I'm truly sorry you haven't received the customer service you expect of us, and I want to make sure your concerns is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• T

  T Gonvid
  1

  I was in to close my account. Mainly because I've banked with them for 25 years and not once did they approve of any loan. I opened an account with alliance credit union and guess what? I got a personal loan $25000 . YUP this place is better than wellsfargo

  Response from the owner

  I'm very sorry to learn about your experience banking with us. I'd like to have each of these loan concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• M

  Myrna Sweeton
  5

  Very friendly but informative. Looking forward to doing business with them

  Response from the owner

  Thanks for sharing your experience at this location, Myrna. We appreciate your feedback. -Nick, Wells Fargo HL Social

• N

  Nerding Out With Nicky
  2

  While Wells Fargo offers good on-line services, their poor customer service tips the scale out of their favor. I recently had a problem with my account due to another bank charging me twice in one month for my student loan. I was able to get things straightened out with the other bank and get a refund; however, WF refused to refund the full amount of the Overdraft Protection fee. They would only refund half of the fee even though it was not my fault. It's about time these bankers start treating people as they would want to be treated as people, not as bankers. This is not the first time WF would not help me on my account to fix a problem. They want to keep your money any way they can.

• M

  MrRJMGREEN
  5

  I have a checking account with this bank. Every time I come in, I am greeted warmly, "Hello, Mr (my surname)." The employees have excellent customer service skills.

• F

  Fred Gutierrez
  5

  Been a customer of WellsFargo Bank for over 30 years, what more can I say, the best.

  Response from the owner

  I'm truly glad to read your review, Fred, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• M

  Mazz Ledesma
  1

  Very disappointed second time I get charged on my card and can’t get an answer from them

  Response from the owner

  Thanks for your feedback. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• c

  cody white
  1

  It would be nice if they would answer the phone not just run you around the automated system and hang up

• K

  K.T. Manis
  1

  This branch is normally a top notch branch but no one at this branch answers the phone.

  Response from the owner

  Thanks for your feedback on this location. I can see how this would be frustrating, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shaun, Wells Fargo HL Social

• A

  Anish Basnet
  4

  There should be ATM accessible in weekdays too.