Wells Fargo Bank TX, Port Isabel

Wells Fargo Bank Reviews

• t

  teena dannels
  1

  My parents have banked here for years, while down south being snow birds. Today we went to the branch and mom asked if we could have something faxed because we were here on a family emergency and had to fax. We offered to pay for the fax and were told no because it didn't pertain to their bank...my bank faxes all kind of things for me. They showed their true colors today as to what is important to them and it sure in the Hell isn't thier customers!! My parents have started looking for a new bank.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Teena. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Julia K
  1

  You can believe all the 1 star reviews and don’t bank here. They go as slow as possible and that’s not an exaggeration. I’ve had nothing but problems since we started banking with them last year as well. I’m not sure what their problem is but I will bank locally from now on where they care about their customers. This is just a disappointing big branch that doesn’t care about anything other than the money. Gross

  Response from the owner

  I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, full name, and phone number in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• A

  Alba Alejandro
  1

  Customer service is wonderful they do the best to keeps us satisfied with service and is commendable , but there’s not enough assistance, terrible to be waiting , is Not like the old Wells Fargo fast service . To come here I need 1 hour because of line and only 1 person trying to do everything for everyone horrible . They need more people to help out .

  Response from the owner

  I'm very sorry about the line at this location, as I understand how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• C

  Chris Smith
  1

  Tuesday June 8th, 2021: Absolute refusal to answer their phones. 29 call attempts between 9:30am this morning until 2:25pm. Do not use this branch! I have called the main number online and get some lady whom has nothing to do with Wells Fargo, her number has been tied to them somehow. What a joke!

  Response from the owner

  Hi, Chris. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  Chad Hart (Inertia Tours)
  5

  I always get very good service here tellers remember me too

  Response from the owner

  We appreciate your feedback, Chad. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• c

  carlos gomez
  1

  Call3 costumer service and at the end for one wrong answer they handed up. Question: was was the amoun of your check that you deposited 3 weeks ago and at what time. .. Really i told them the amount but. Not the hour . ridiculous

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Carlos. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Please also include the reason you called so I can try to assist with that as well. Thanks so much. -Nick, Wells Fargo HL Social

• L

  Liliana Lara
  5

  Not waiting in line, polite employees, clean environment, i reccommending this bank, especially the branch at Port Isabel TX